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Financial Disputes Resolution Specialist
hace 1 semana
As a Financial Disputes Resolution Specialist at NCR Atleos Corporation, you will play a crucial role in ensuring accurate and timely management of the credit practices within the company's accounting function.
You will be responsible for superior service by handling customer queries/disputes in a timely manner and in accordance with company policy and procedures.
You will engage across all areas of order to cash, including order management and billing, and work closely with the collections teams for their designated Line of Business (LoB).
Key responsibilities include responding to customer/collector queries in a timely and comprehensive manner to ensure customer satisfaction, resolving root cause issues driven through disputes from an order to cash perspective, providing leadership, training, and guidance to outsourced billing and collections teams, communicating effectively to identify and document necessary information, highlighting issues through feedback and recommending changes in workflows, procedures, and service levels, and adhering to quality and compliance guidelines.
In addition, you will support new initiatives and successful implementation, and interface closely with sales, account support, operations, and account management leaders.
The ideal candidate will possess strong problem-solving and customer service skills, ability to communicate difficult messages to Sales Leadership and offer viable alternatives to mitigate company risk, ability to drive results through virtual and/or cross-functional teams, strong sense of accountability and urgency, passion for delivering excellent service and resolving service problems, and ability to work collaboratively with other team members from different disciplines and backgrounds.
A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking.
