AR Disputes Analyst-Buenos Aires, Argentina
hace 3 días
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.
Position Summary
Play a key part in ensuring accurate and timely management of the credit practices within the company's accounting function.
Key Areas of Responsibility
- Responsible for superior service by ensuring customer's queries/disputes are handled in a timely manner and in accordance with company policy and procedures.
- Engage across all areas of order to cash, including order management and billing, and work closely with the collections teams for their designated Line of Business (LoB).
- Understand all aspects of order to cash.
- Respond to all customer/collector queries in a timely and comprehensive manner to ensure customer satisfaction.
- Resolve root cause issues driven through disputes, from an order to cash perspective.
- Provide leadership, training, and guidance to outsourced billing and collections teams to facilitate the timely resolution of disputes.
- Communicate effectively (oral and written) to identify and document necessary information.
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given.
- Adhere to quality and compliance guidelines.
- Support any new initiatives and successful implementation.
- Key interface points will include sales, account support, operations, and account management leaders. Interface closely with outsourced and retained resources as needed to resolve and close issues.
Basic Requirements:
- Languages: English and Spanish
- Previous experience within collections/billing/dispute management space
- Strong problem-solving and customer service skills
- Ability to communicate difficult messages to Sales Leadership and offer viable alternatives to mitigate company risk
- Ability to drive results through virtual and/or cross-functional teams
- Strong sense of accountability and urgency
- Must possess a passion for delivering excellent service and resolving service problems
- Ability to work collaboratively with other team members from different disciplines and backgrounds
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