Customer Success Associate

hace 4 días

Córdoba, Córdoba, Argentina Varicent A tiempo completo

About Varicent

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Varicent is a leading provider of Sales Performance Management solutions, empowering revenue leaders to drive business growth and revenue optimization through cutting-edge technology. Our innovative approach enables organizations to design and implement effective go-to-market strategies, maximize seller performance, and unlock untapped potential.

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Why Work at Varicent?

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  • Innovate with Purpose: Drive business growth and revenue optimization through impactful solutions for customers worldwide.">
  • Join a Diverse Team: Collaborate with experienced professionals in a dynamic, supportive environment that fosters innovation and excellence.">
  • Shape the Future: Contribute to redefining revenue optimization, working alongside talented individuals who share your passion for technology and customer success.">
  • Grow Together: Unlock your potential in a culture that values continuous learning, professional development, and work-life balance.">
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The Opportunity

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As a Technical Support Specialist, you will play a critical role in our Technical Support Team, serving as the frontline of customer success. Your expertise will be invaluable in resolving technical challenges, answering complex queries, and ensuring customers can maximize the value of our products.

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Your Role

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You will work closely with clients to resolve issues, lead conversations, and coordinate activities across departments. As a Technical Support Specialist, you will collaborate with experienced technology leaders for both on-premises and SaaS products, gaining exposure to various technologies and taking ownership of creating a positive customer experience.

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What You Bring

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  • 1+ years of relevant technical experience, with a strong foundation in relational database concepts, client-server architecture, and SQL scripting.">
  • Familiarity with web-based applications, troubleshooting techniques, and excellent communication skills to convey technical information effectively.">
  • CEFR B2 level English proficiency or higher is required, ensuring clear and concise communication with clients worldwide.">
  • Able to work and collaborate effectively in cross-functional teams, prioritizing tasks, and meeting KPI targets (SLA, QA, Resolution, etc.).">
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What You'll Do

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  • Resolve technical problems by troubleshooting incidents, communicating progress to clients, and updating CRM records.">
  • Support KPI targets, contributing to team objectives and promoting a culture of excellence.">
  • Available for scheduled weekend coverage for on-call rotation, demonstrating flexibility and commitment to customer success.">
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1-3 Months

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  • Familiarize yourself with organization systems, processes, and team dynamics, laying the foundation for long-term success.">
  • Complete training and start solving support cases, applying your technical expertise to real-world scenarios.">
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4-6 Months

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  • Demonstrate proficiency in using analytical tools and technologies, enhancing your problem-solving skills and ability to contribute to team projects.">
  • Actively participate in team initiatives, fostering collaboration and driving results-oriented outcomes.">
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7 Months & Beyond

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  • Develop advanced troubleshooting skills, resolving 99% of cases independently and providing well-reasoned solutions.">
  • Conduct in-depth analysis of complex technical issues, collaborating with stakeholders to deliver effective resolutions.">
  • Maintain positive relationships with key stakeholders, upholding Varicent's reputation for exceptional customer service.">
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Benefits

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  • Market-leading compensation package, recognizing your value and expertise.">
  • Wellness programs supporting health and wellbeing, promoting a balanced lifestyle.">
  • Remote work flexibility, empowering you to work from anywhere while maintaining seamless collaboration with the team.">
  • Comprehensive employee insurance coverage, safeguarding your well-being and financial security.">
  • Global connected culture, fostering diversity, inclusion, and continuous learning.">
  • Continuous development opportunities, investing in your growth and professional development.">
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We are an equal opportunity employer, committed to creating a diverse environment where all qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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