Young People Support Coordinator
hace 4 días
As a Peer Mentor with Teenage Helpline, you will be the face of our organization, engaging directly with young people who need support. Your responsibility is to provide adequate assistance, signpost them to more comprehensive support when necessary, and escalate complex cases.
Key Responsibilities:- Mentor Availability: Make yourself available for at least 1-2 shifts per week to take on new cases within the SLA timeframe.
- Ongoing Mentoring: Maintain communication with mentees seeking ongoing support, ensuring clear expectations about your availability and handing over cases when not available.
- Workload Management: Effectively manage your workload, keeping your Team Leader informed of your case load and updating them regularly.
- Confidentiality: Uphold all confidentiality agreements.
- Case Record Keeping: Maintain accurate records of all cases within Teenage Helpline's systems as stipulated by internal processes and procedures.
- Cases Escalation: Escalate cases as required, including safeguarding concerns to the Safeguarding Team and complex cases to your Team Leader.
- Staff Wellbeing: Engage with staff counselling and wellbeing services after dealing with complex or triggering cases.
- Effective Communication: Convey information using good written and verbal communication skills, including active listening and interpersonal skills.
- Time Management: Demonstrate strong time management skills.
- Relationship Building: Build and maintain relationships with team members and stakeholders.
- Emotional Intelligence: Show emotional intelligence and empathy in mentoring our service users.
- Adaptability: Adapt your approach to different mentees.
- IT Skills: Possess good IT skills and proficiency in Microsoft applications.
We strive to make Teenage Helpline the best charity in the UK, promoting an inclusive culture and celebrating diversity. We encourage applicants from diverse backgrounds to apply, as we believe that skills can be learned but diversity cannot.
The Hiring Process- Application Stage: Submit a video or written application.
- Talent Team Interview: Participate in an interview with our Talent Team.
- Hiring Manager Interview: Meet with our Hiring Manager.
Please inform us if you require any accommodations during the interview process, and we will do our best to assist.
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