Director of Global Merchant Insights

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina Pfizer A tiempo completo

**Overview**

American Express is a global leader in delivering exceptional customer experiences. We're committed to empowering businesses and individuals to progress in incredible ways.

The Director, Merchant Experience, will play a critical role in leading our International Merchant Net Promoter Score (NPS) program. This role requires a strong analytical mindset, excellent leadership skills, and the ability to develop relationships with key stakeholders.

The ideal candidate will have a proven track record of using data to inform decision-making and driving business results. They'll be responsible for managing a team of experienced managers across 17 international markets, ensuring seamless roll-out of the global NPS program, and providing tailored insights to inform local strategy.

The Director, Merchant Experience, will also be responsible for:

  • Leading a team of seasoned managers across 17 international markets
  • Ensuring seamless roll-out of the global NPS program
  • Delivering high-quality analytics to identify drivers of satisfaction and make connections with other key business metrics
  • Sourcing and sharing best practices across markets

**Key Responsibilities**

  • Developing and implementing strategies to drive merchant satisfaction and advocacy
  • Managing a team of experienced managers across 17 international markets
  • Ensuring seamless roll-out of the global NPS program
  • Providing tailored insights to inform local strategy

Requirements**

We're looking for a highly skilled professional with:

  • A passion for customer experience and a desire to work in a multicultural environment
  • Strong analytics skills, with a proven ability to use data to influence decision-making at the senior level
  • Experience of leading teams and developing relationships with key stakeholders
  • Excellent communication skills, with the ability to tell compelling stories using numbers and facts

**Benefits**

We offer a comprehensive range of benefits to support our colleagues' well-being, including:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible work arrangements and schedules
  • Generous paid parental leave policies
  • Free access to on-site wellness centers and confidential counseling support


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