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Customer Care Advisor

hace 2 semanas

Buenos Aires, Buenos Aires C.F., Argentina Cbt A tiempo completo

Job Details

This role offers a competitive salary and benefits package. If you're passionate about delivering exceptional customer service and have strong communication skills in German and English, we encourage you to apply.

Responsibilities:

  1. Provide Customer Support: Respond to customer inquiries, resolve issues, and provide clear information about our web services.
  2. Develop Web Services Knowledge: Gain a deep understanding of Cbt's web services and offer accurate information to customers.
  4. Troubleshoot Issues: Identify and resolve customer issues efficiently, ensuring customer satisfaction.
  5. Communicate Effectively: Communicate professionally and empathetically with customers, using verbal and written communication skills in both German and English.
  6. Work Collaboratively: Collaborate with colleagues to resolve complex issues and improve customer service.

Requirements:

  1. Language Proficiency: Fluency in German and intermediate English (B2).
  2. Experience: Prior customer service experience is advantageous but not required.
  3. Skills:
  • Communication: Strong verbal and written communication skills in both German and English.
  • Problem-Solving: Ability to troubleshoot customer issues and provide quick, effective solutions.
  • Customer-Oriented: Passion for providing excellent customer service and fostering long-term relationships with clients.
  • Adaptability: Comfort working in a fast-paced environment and adapting to new challenges.
  • Team Player: Ability to collaborate with team members to achieve shared goals.
  • Tech-Savvy: Basic computer skills and the ability to learn new web-based applications quickly.

What We Offer:

  1. Competitive Salary: A salary that reflects your skills and experience, with performance-based bonuses.
  2. Relocation Package: For candidates relocating from abroad, we offer a comprehensive relocation package, including flight tickets and accommodation support.
  3. Comprehensive Health Insurance: Starting on day one.
  4. Meal and Transport Allowances: To support your living expenses.
  5. Career Growth Opportunities: To develop your skills and advance your career.
  6. Ongoing Training: To enhance your skills and knowledge.