E-Billing Operations Specialist
hace 5 días
Job Overview
The eBilling Inventory Support Analyst will play a critical role in supporting the In-Market and Center-based Q2C teams by ensuring timely resolution of e-billing rejections and activities.
Responsibilities:
- e-Billing Monitoring: Monitor centralized mailboxes, e-billing status reports, and other sources to identify and troubleshoot invoice rejections for prompt resolution.
- Invoice Rejection Routing: Record invoice rejections in ServiceNow to route them to the responsible party for swift resolution.
- Matter Maintenance Updates: Update matter maintenance in client e-billing vendor systems as required.
- E-Billing Escalation: Escalate deviations from standard processes and unresolved e-billing rejections to management for timely resolution.
- Status Reporting and Reconciliation: Prepare status reports and reconcile between different data sources where necessary.
- Critical Thinking and Problem-Solving: Evaluate complex situations using experience and multiple information sources to arrive at the best possible resolution or recommendation.
- Independent Task Completion: Work independently to complete assigned tasks and meet agreed objectives and SLAs.
- Effective Communication: Communicate effectively with various audiences (including peers and Center management, business partners, and others) in a sensitive and considerate manner.
- Additional Responsibilities: Perform other duties as may be assigned.
Required Skills and Qualifications
- Education: A bachelor's degree in business administration, commerce, finance, or related fields.
- E-Billing Experience: Strong prior experience in an e-billing role.
- Legal E-Billing Vendors: Sound understanding of commonly used legal e-billing vendors.
- Attention to Detail and Organization: Keen attention to detail and effective organizational skills.
- Prioritization and Task Handling: Able to prioritize and handle multiple tasks to meet deadlines.
- Adaptability and Flexibility: Able to perform at high levels in a fast-paced environment, adapt to changing priorities, and work a reasonable shifting schedule.
- Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills.
- Tact and Diplomacy: Exercise tact and diplomacy when dealing with others and handling sensitive issues.
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