E-Billing Operations Specialist

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Baker & McKenzie Rechtsanwaltsgesellschaft mbH A tiempo completo

Job Overview

The eBilling Inventory Support Analyst will play a critical role in supporting the In-Market and Center-based Q2C teams by ensuring timely resolution of e-billing rejections and activities.

Responsibilities:

  • e-Billing Monitoring: Monitor centralized mailboxes, e-billing status reports, and other sources to identify and troubleshoot invoice rejections for prompt resolution.
  • Invoice Rejection Routing: Record invoice rejections in ServiceNow to route them to the responsible party for swift resolution.
  • Matter Maintenance Updates: Update matter maintenance in client e-billing vendor systems as required.
  • E-Billing Escalation: Escalate deviations from standard processes and unresolved e-billing rejections to management for timely resolution.
  • Status Reporting and Reconciliation: Prepare status reports and reconcile between different data sources where necessary.
  • Critical Thinking and Problem-Solving: Evaluate complex situations using experience and multiple information sources to arrive at the best possible resolution or recommendation.
  • Independent Task Completion: Work independently to complete assigned tasks and meet agreed objectives and SLAs.
  • Effective Communication: Communicate effectively with various audiences (including peers and Center management, business partners, and others) in a sensitive and considerate manner.
  • Additional Responsibilities: Perform other duties as may be assigned.

Required Skills and Qualifications

  • Education: A bachelor's degree in business administration, commerce, finance, or related fields.
  • E-Billing Experience: Strong prior experience in an e-billing role.
  • Legal E-Billing Vendors: Sound understanding of commonly used legal e-billing vendors.
  • Attention to Detail and Organization: Keen attention to detail and effective organizational skills.
  • Prioritization and Task Handling: Able to prioritize and handle multiple tasks to meet deadlines.
  • Adaptability and Flexibility: Able to perform at high levels in a fast-paced environment, adapt to changing priorities, and work a reasonable shifting schedule.
  • Problem-Solving and Analytical Skills: Strong problem-solving and analytical skills.
  • Tact and Diplomacy: Exercise tact and diplomacy when dealing with others and handling sensitive issues.


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