Program Support Manager
hace 2 semanas
{"h1": "Program Support & Operations Manager", "p": "As a key member of our team, you will be responsible for ensuring the smooth operation of our retail systems, including network infrastructure, server management, and cloud services. Your expertise in IT operations, service management, and incident response will be crucial in maintaining the reliability and performance of our systems.", "ul": [{"li": "Functional ownership of Retail of the Future Support & Operations, including governance and processes related to support and operations."}, {"li": "Implementing the 'mission control center' and ensuring production readiness."}, {"li": "Coordinate activities between One Operational Excellence Unit and 2nd level support towards product teams with regards to Support, Operations and SRE."}, {"li": "Define overarching standards, guidelines, and requirements related to Service Management, Support & Operations in collaboration with business and IT departments of Retail of the Future."}, {"li": "Lead and manage IT operations, including network infrastructure, server management, and cloud services, to ensure the reliability and performance of systems."}, {"li": "Responsible as central control center for on-call duty operations and conceptual design and coordination with the responder teams on all aspects such as process, tools, documentation, and more."}, {"li": "Track and improve the operational excellence on program and application level towards a multi-market support concept RotF."}, {"li": "Oversee incident management to ensure rapid response and resolution of issues impacting sales operations."}, {"li": "Develop and implement a robust support and operations framework that aligns with the strategic objectives of Retail of the Future."}, {"li": "Professionalize standardized processes, tooling, and maximum automation."}, {"li": "Foster a culture of proactive communication, ensuring that all stakeholders are informed and engaged with the transformation process."}, {"li": "Collaborate with cross-functional teams to streamline operations and enhance the reliability of retail systems."}, {"li": "Analyze performance metrics to identify trends, anticipate potential issues, and initiate preventive measures."}, {"li": "Ensure continuous improvement by regularly reviewing and updating support and operations protocols."}, {"li": "Provide strategic insights and recommendations to senior management to inform decision-making and prioritization of initiatives."}], "h2": "Qualifications", "ul": [{"li": "Bachelor's or Master's degree in fields such as Computer Science, Information Systems, or Engineering are relevant."}, {"li": "Certifications such as ITIL (Information Technology Infrastructure Library), AWS Certified Solutions Architect, or similar."}, {"li": "Ideally, candidates should have 5+ years of experience in IT operations, service management, or related roles."}, {"li": "Experience with monitoring tools in the cloud: Familiarity with tools like Data Dog, Prometheus, or Grafana for monitoring application performance and infrastructure."}, {"li": "Incident Management Experience: Exposure to major incident management processes and tools."}, {"li": "Own SLO, SLA & SLI: Understand how to define, measure, and meet goals for application availability and performance."}, {"li": "Knowledge of change control processes to minimize disruptions during releases/bugfixes/feature deployments/market go lives."}, {"li": "Ability to estimate resource requirements, plan for scalability and setup."}, {"li": "Alerting and Escalation: Define alert thresholds and escalation paths for incidents."}, {"li": "Root Cause Analysis: Investigate incidents to identify underlying causes."}, {"li": "Collaboration & Communication: Work closely with development teams, infrastructure teams, and other stakeholders."}, {"li": "Vendor Management: Coordinate with vendors for support contracts and incident resolution."}, {"li": "Continuous Improvement: Drive improvements in monitoring, incident response, and overall service quality."}, {"li": "Ability to analyze complex issues, troubleshoot, and find practical solutions."}, {"li": "Adaptability to new tools and practices is crucial."}]}
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Program Support Manager
hace 4 semanas
Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob DescriptionJob Title: Program Support ManagerJob Summary:We are seeking a highly skilled Program Support Manager to join our team at Daimler Trucks North America LLC. As a key member of our organization, you will be responsible for leading and managing IT operations, including network infrastructure, server management, and cloud services, to ensure the...
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Senior Program Manager
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Senior Program Manager
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Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob Title: Senior Program ManagerWe are seeking a highly motivated and experienced Senior Program Manager to join our team at Daimler Trucks North America LLC. As a Senior Program Manager, you will be responsible for leading and managing multiple projects simultaneously, ensuring timely delivery, and maintaining high-quality results.Key...
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Senior Program Manager
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Senior Program Manager
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Senior Technical Program Manager
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Mercedes, Argentina Daimler AG (Canada) A tiempo completoJob Title: Senior Program ManagerMercedes-Benz AG is a leading automotive company, and our team delivers software and platforms to drive technological innovation. We are seeking a strong tech leader to head our ITH/ID team, comprising 25 highly motivated tech enthusiasts, at MBRDI, part of the global IT tech network.The successful candidate will be...
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Senior Program Manager
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Mercedes, Argentina Daimler AG (Canada) A tiempo completoJob Title: Senior Program ManagerJob Summary:We are seeking a highly motivated and experienced Senior Program Manager to join our team at Mercedes-Benz Research and Development India Private Limited. The successful candidate will be responsible for leading and managing IT operations, infrastructure, and service delivery to ensure seamless business...
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Senior Program Manager
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Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob DescriptionSenior Program Manager - IT EngineeringWe are seeking a highly experienced Senior Program Manager to lead our IT Engineering team in delivering technical solutions that meet industry best practices. As a key member of our team, you will be responsible for managing software development teams, ensuring successful project execution, and driving...
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Senior Program Manager
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Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob DescriptionJob Title: Senior Program Manager - IT Engineering - CADAbout the RoleWe are seeking a highly experienced Senior Program Manager to lead our IT Engineering - CAD team in delivering technical solutions that meet industry best practices.As a Senior Program Manager, you will be responsible for leading and delivering technical solutions, managing...
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Senior Program Manager
hace 3 semanas
Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob DescriptionJob Title: Senior Program ManagerJob Summary:We are seeking a highly motivated and experienced Senior Program Manager to lead our IT Operations team. The successful candidate will be responsible for managing and delivering IT projects and services that support the business goals of Daimler Trucks North America LLC.Key Responsibilities:Project...
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Senior Program Manager
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Mercedes, Argentina Daimler AG (Canada) A tiempo completoJob DescriptionJob Title: Senior Program Manager - IT Engineering - CADAbout the RoleWe are seeking a highly experienced Senior Program Manager to lead our IT Engineering - CAD team in delivering technical solutions that meet industry best practices.The ideal candidate will have a proven track record of building, developing, and managing software teams, with...
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Senior Program Manager Body E/E Systems Development
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Senior Program Manager
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Mercedes, Argentina Daimler AG (Canada) A tiempo completoJob DescriptionJob Title: Senior Program Manager - Virtual IntegrationAbout the Role:We are seeking a highly skilled Senior Program Manager to lead our Virtual Integration team at Daimler AG (Canada). As a key member of our organization, you will be responsible for defining and executing the roadmap for Virtual Integration, leading a team of talented...
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Mercedes, Argentina Daimler AG (Canada) A tiempo completoJob DescriptionSenior Program Manager - Data AnalyticsAs a Senior Program Manager, you will lead a team of engineers on data analytics in the body domain, encompassing On-Board data, Off-board Data, and Business Data. Your primary responsibility will be to develop and use data-centric products to derive value for both the customer and the company.Your Key...
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Senior Program Manager Body E/E Systems Development
hace 3 semanas
Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob DescriptionJob Title: Senior Program Manager Body E/E Systems DevelopmentAbout the RoleWe are seeking a highly skilled Senior Program Manager to lead our Body E/E Systems Development team at Daimler Trucks North America LLC. As a key member of our organization, you will be responsible for driving the strategic direction of the team and ensuring the...
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Senior Program Manager
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Mercedes, Argentina Daimler Trucks North America LLC A tiempo completoJob DescriptionJob Title: Senior Program ManagerJob Summary:We are seeking a highly experienced Senior Program Manager to lead our Data Engineering team and drive the development of data analytics solutions on Azure. The successful candidate will have a strong background in data engineering, analytics, and project management, with a proven track record of...
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Senior Program Manager
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Mercedes, Argentina Daimler AG (Canada) A tiempo completoJob Title: Senior Program ManagerJob Summary:We are seeking a highly skilled Senior Program Manager to lead our Data Engineering and Analytics teams at Daimler AG (Canada). As a key member of our organization, you will be responsible for driving business growth through strategic project management, change management, and cross-functional collaboration.Key...
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Senior Program Manager
hace 2 semanas
Mercedes, Argentina Daimler AG (Canada) A tiempo completo{"h3": "Job Title: Senior Program Manager - Virtual Integration", "p": "At Daimler AG (Canada), we are seeking a Senior Program Manager to lead our Virtual Integration team. As a key member of our organization, you will be responsible for defining the roadmap to lead in Virtual Integration, leading a team of talented professionals, and driving innovation and...
