Chief Billing Support Specialist for AI SaaS Company

hace 1 mes


Buenos Aires, Buenos Aires C.F., Argentina AIPRM, Corp. A tiempo completo
Job Title: Chief Billing Support Specialist for AI SaaS Company

About the Role:

We are seeking an experienced SaaS Billing Support Specialist who possesses a deep understanding of billing systems, particularly with Stripe, and has hands-on experience with customer support platforms like Zendesk. The ideal candidate will have a keen eye for detail, strong numerical aptitude, and excellent communication skills.

About AIPRM, Corp.:

AIPRM, Corp. is a rapidly growing AI SaaS company with a 2+ million user audience. We offer a dynamic work environment where you can work directly with seasoned SaaS entrepreneurs and a highly productive, results-oriented team.

Responsibilities:

  • Manage and resolve billing queries and issues in a timely manner.
  • Collaborate closely with our core team to ensure billing accuracy.
  • Respond to customer inquiries through Zendesk, tracking, prioritizing, and addressing them professionally.
  • Work in a 24x5 and later 24x7x365 shift.
  • Offer comprehensive support to customers using Stripe for their transactions.
  • Handle challenging situations with professionalism and resilience.
  • Moderate billing-related complaints on our forum to be resolved via Zendesk.

Requirements:

To succeed in this role, you should have:

  • A minimum of 3 years' experience in SaaS billing support.
  • Proficiency with Stripe and Zendesk is a must.
  • A strong numerical aptitude and keen eye for detail.
  • The ability to handle difficult situations and feedback with grace and maturity.
  • Preferably, candidates with a robust background in the field.

Benefits:

  • Opportunity to work for a rapidly growing AI SaaS company with a large user base.
  • Direct collaboration with seasoned SaaS entrepreneurs and a highly productive team.
  • The chance to define the future of AI and learn from industry experts.

Estimated Salary: $80,000 - $110,000 per annum, based on location and experience.


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