Customer Master Data Senior Leader

hace 2 semanas

Buenos Aires, Argentina Ecolab A tiempo completo

Customer Service Senior Lead

**Job Summary**

We are seeking a highly skilled Customer Service Senior Lead to join our team at Ecolab. As a key member of our customer service team, you will be responsible for managing daily customer service functions performed by a large non-exempt group of Customer Master Data Specialists and Senior Customer Master Data Specialists.

**Key Responsibilities**

* Supervise, coordinate, and assign workload to achieve service level agreements
* Work with Sr. Lead to ensure all new associates are trained; performance is monitored, and guidance is provided on performance improvement
* Provide ongoing performance feedback to team members to coach for success
* Prepare and administer annual performance appraisals and IDP's
* Develop existing talent and succession plans for key roles
* Lead change initiatives
* Recommend procedural changes and actively seek to improve the quality of master data
* Manage and/or participate in Lean Six Sigma projects and other enterprise or division lead initiatives
* Collaborate with field sales and business support teams to troubleshoot issues with account creation and maintenance or identify requirements in process
* Utilize employee recognition techniques
* Involved in handling sensitive HR issues
* Manage employee time off to ensure SLAs are met
* Interviews potential team members and is involved in hiring decisions

**Requirements**

* College degree required
* 4+ years Customer Service experience and successful achievement of all previous job objectives
* 3+ years of supervisory/leadership experience

**Preferred Qualifications**

* AS400/SAP experience
* Ability to manage, assess and develop a large staff
* Excellent oral and written communication skills
* Ability to work independently in a multi-division, fast paced environment
* Ability to multi-task and work well under pressure
* Ability to manage time and priorities in a high volume, deadline intensive environment
* Basic math skills and numerical accuracy
* Experienced with Microsoft Office Suite software (Excel, Word, Access, and Outlook), intermediate or Advanced Excel preferred
* Proven ability to resolve problems independently and take appropriate action in a timely and professional manner
* Attention to detail and excellent organizational and time management skills

**Our Commitment to Diversity and Inclusion**

Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

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