Call Center Operations Manager

hace 5 días


Rosario, Santa Fe, Argentina Secunm A tiempo completo

Job Title: Call Center Operations Manager

About the Job:

We are seeking a highly skilled and motivated Call Center Operations Manager to join our team at Secunm. As a Call Center Operations Manager, you will be responsible for the supervision and efficient operation of the Call Center and operations support division.

Key Responsibilities:

  • Supervise the activities of the Call Center staff by assigning work, answering questions, solving problems, and helping with complex transactions and sensitive member relations problems.
  • Primary contact for all calls that need to be escalated from Call Center personnel.
  • Assist in developing written department procedures and ensure staff compliance as well as maintains discipline and disciplinary actions, if necessary, in coordination with Call Center Manager.

Requirements:

  • Bachelor's degree in Business Administration or related field.
  • At least 3 years of experience in call center management.
  • Excellent leadership, communication, and problem-solving skills.


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