Service Delivery Supervisor
hace 5 días
Job Summary:
The Contact Center Quality Assurance Specialist will be responsible for evaluating and improving the quality of customer interactions in the Call Center.
Main Responsibilities:
- Analyze call recordings and provide feedback to agents on their performance.
- Identify areas for improvement and develop recommendations for process changes.
- Collaborate with other teams to implement changes and ensure successful results.
Requirements:
- Bachelor's degree in Communications, Business, or related field.
- At least 1 year of experience in quality assurance or related field.
- Strong analytical, communication, and problem-solving skills.
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