KYC Operations Team Lead

hace 1 semana


Buenos Aires, Argentina AMEX A tiempo completo

About the Role

We are seeking a highly skilled and experienced Team Leader to join our Global Services Group team at American Express. As a Team Leader, you will be responsible for leading a team of Customer Care Professionals (CCPs) in delivering exceptional customer service and ensuring the smooth operation of our Know Your Customer (KYC) processes.

Main Responsibilities

  • Lead and motivate a team of CCPs to achieve exceptional customer service and process efficiency.
  • Develop and implement process improvements to enhance customer experience and reduce operational costs.
  • Provide coaching and feedback to team members to enhance their skills and performance.
  • Monitor and analyze team performance metrics to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer satisfaction.
  • Develop and implement recognition and reward programs to motivate team members and enhance employee engagement.
  • Conduct regular team meetings and provide updates on company initiatives and goals.

Requirements

  • Advanced written and oral English knowledge.
  • Knowledge of Customer Fulfillment Network, CMMI/KYC process is a plus.
  • Excellent communication and interpersonal skills.
  • Data analytics and agile methodologies knowledge is a plus.
  • Ability to analyze and evaluate data to identify trends and make informed decisions.
  • Demonstrated leadership and management skills, with experience in leading and motivating teams.
  • Ability to build relationships with direct reports and treat employees fairly based on individual circumstance and need.

What We Offer

  • Competitive base salaries and bonus incentives.
  • Support for financial-well-being and retirement.
  • Comprehensive medical, dental, vision, life insurance, and disability benefits.
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
  • Generous paid parental leave policies.
  • Free access to global on-site wellness centers staffed with nurses and doctors.
  • Free and confidential counseling support through our Healthy Minds program.
  • Career development and training opportunities.

  • KYC Operations Team Lead

    hace 2 semanas


    Buenos Aires, Argentina American Express A tiempo completo

    Lead with Purpose. We Support Your Journey. At American Express, we believe that with the right support, individuals and organizations can achieve remarkable growth. By joining our team, you become part of a diverse and global network of professionals dedicated to empowering our clients, communities, and one another. Here, you will have the opportunity...

  • Kyc Operations Analyst

    hace 3 meses


    Buenos Aires, Argentina Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...


  • Buenos Aires, Argentina Citi A tiempo completo

    **The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...


  • Buenos Aires, Argentina AMEX A tiempo completo

    You Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...


  • Buenos Aires, Argentina American Express A tiempo completo

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a...


  • Buenos Aires, Argentina Citi A tiempo completo

    The KYC Operations Unit Supervisor is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to...

  • Team Leader

    hace 4 días


    Buenos Aires, Argentina Amex A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Global Services Group business unit at American Express. As a Team Leader - KYC Operations, you will play a critical role in leading a team of Customer Care Professionals (CCPs) to deliver exceptional customer service and support.Main ResponsibilitiesDevelop and implement...

  • Team Leader

    hace 1 semana


    Buenos Aires, Argentina AMEX A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Global Services Group team at American Express. As a Team Leader, you will be responsible for leading a team of Customer Care Professionals (CCPs) in delivering exceptional customer service and ensuring the smooth operation of our Know Your Customer (KYC) processes.Main...

  • Kyc Analyst

    hace 3 meses


    Buenos Aires, Argentina Citi A tiempo completo

    The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...


  • Buenos Aires, Argentina Globant A tiempo completo

    Corporate Treasury Back Office Team LeadWe are a digitally native technology services company where innovation, design and engineering meet scale. We utilize cutting-edge technologies in the digital and cognitive field to empower organizations in every aspect.Currently, we are seeking a Corporate Treasury Back Office Team Lead to join our team at Globant.As...


  • Buenos Aires, Argentina Remitee (26594529) A tiempo completo

    En Remitee nos encontramos en la búsqueda de un **Payments Operations Team Lead** para sumar a nuestros equipo de Payments Operations. **¿Cuáles van a ser tus funciones?** - Liderar equipo de Operaciones - Gestionar iniciativas y proyectos para la mejora continua del área de Operaciones, interactuando con otros equipos de la compañía - Ser el...


  • Buenos Aires, Argentina FYG Consultoría A tiempo completo

    Estamos en búsqueda de un **Payments Operations Team Lead** para sumarse al equipo de Payments Operations de una empresa de servicios financieros en pleno desarrollo y crecimiento, cuyo objetivo es brindar una solución a los migrantes de América Latina y democratizar el acceso a los servicios digitales a personas no bancarizadas. ¿Te contamos...

  • Team Lead

    hace 2 días


    Buenos Aires, Buenos Aires C.F., Argentina ROMBO ARG SRL A tiempo completo

    We are seeking a highly skilled and motivated individual to join our team as a Team Lead at ROMBO ARG SRL.About the Role:We are looking for a talented and experienced professional to lead our team and oversee the day-to-day operations of our organization. As a Team Lead, you will be responsible for managing a team of employees, coordinating projects, and...

  • KYC Operations Analyst

    hace 4 meses


    Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completo

    Be part of a dedicated functional team for  Client Onboarding and KYC activities for North America that provides the following support: Perform specific KYC (Know Your Customer) task and client documentation analysis in support of the approval of new customers and remediation, renewal or amendments to existing ones, identifying and applying regulatory...

  • Team Lead

    hace 2 días


    Buenos Aires, Buenos Aires C.F., Argentina ROMBO ARG SRL A tiempo completo

    We are seeking a highly skilled and motivated individual to join our team as a Team Lead at ROMBO ARG SRL.About the Role:We are looking for a talented and experienced professional to oversee the daily operations of our team. As a Team Lead, you will be responsible for managing and coordinating the activities of our team members, ensuring that projects are...

  • Strategic Operations Lead

    hace 2 semanas


    Buenos Aires, Argentina Media A tiempo completo

    Strategic Operations Lead We are looking for a proactive and strategically focused Operations Lead to enhance our operational framework. In this capacity, you will collaborate with the account lead and senior management to ensure the advancement and sustainability of our operations. Your proficiency in project execution, process enhancement, and team...


  • Buenos Aires, Argentina IQVIA A tiempo completo

    "The Business Operations Lead is a supporting role within Business Operations. This role will support a variety of tasks that fall within Business Operations remit. They are responsible for collaborating with the clinical trials payments organization to identify, recommend, and deliver resolutions to process and performance changes within the organization....


  • Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** At J.P. Morgan you will have the chance to be part of an amazing development journey while contributing to support our customers ‘needs. Buenos Aires is one of JP Morgan's key strategic hubs with over 3,300 employees supporting different areas like Operations, Technology, Finance, Credit Risk, Human Resources, Legal.. among others,...


  • Buenos Aires, Argentina JPMorgan Chase & Co. A tiempo completo

    As a Know Your Customer (KYC) Relationship Officer you will partner with Bankers and Anti-Money Laundering/ Know Your Customer (AML/KYC) Operations to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client...


  • Buenos Aires, Argentina Novasyte A tiempo completo

    "The Business Operations Lead is a supporting role within Business Operations. This role will support a variety of tasks that fall within Business Operations remit. They are responsible for collaborating with the clinical trials payments organization to identify, recommend, and deliver resolutions to process and performance changes within the organization....