Student Success Coach
hace 7 días
Our Story:
TripleTen is committed to transforming lives through technology. As an award-winning online school, we cater to those seeking a dynamic learning experience. Our curriculum includes Full Stack Development, Quality Assurance, and Data Analytics, all designed to equip students with the skills needed to succeed in the industry. We have achieved an outstanding employability rate among our graduates, thanks to our dedication to their success.
Job Description:
- Reach out to customers promptly, adhering to SLA standards.
- Assign a dedicated manager for communication with each customer.
- Share daily reports on worked cases to enhance departmental processes.
- Log all case-related details accurately in the CRM system.
- Document provided solutions in Hubspot and direct them to relevant departments via Jira.
- Maintain company resources exclusively for communication purposes.
- Ensure critical information exchange between retention and other departments regarding student agreements.
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