Technical Content Specialist

hace 2 meses


Buenos Aires, Argentina SupportYourApp A tiempo completo

Job Summary

We are seeking a skilled Technical Content Specialist to join our team at SupportYourApp. As a Technical Content Specialist, you will be responsible for creating and maintaining high-quality technical content for our knowledge base.

About the Role

The successful candidate will have excellent English skills, a proven track record in technical writing, and experience with SEO best practices. You will work collaboratively with our cross-functional team to develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide.

Key Responsibilities

  • Write, update, organize, and maintain knowledge base articles for seamless multi-brand implementation
  • Collaborate with the Support Team to ensure the knowledge base is comprehensive, accurate, and up-to-date
  • Develop and curate articles, FAQs, guides, and tutorials in Zendesk Guide to provide accurate and helpful product information to customers
  • Optimize existing content for clarity, relevance, and SEO to enhance user experience and searchability
  • Manage Partner-Specific Branded Content
  • Review key performance indicators (KPIs) for the Knowledge Base, and track user engagement and outcomes

Requirements

  • Excellent English skills (at least C1 for both spoken and written)
  • Proven experience of 2+ years in technical writing
  • Familiarity with SEO best practices for content optimization
  • Ability to work collaboratively in a cross-functional team environment
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

What We Offer

  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

About Us

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.



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