ITSM Business Analyst/Consultant

hace 5 días


Buenos Aires, Argentina Sofigate A tiempo completo
About the Role

We are seeking an experienced ITSM Business Analyst/Consultant to join our team at Sofigate. As a seasoned professional, you will be responsible for delivering high-quality solutions to our Swiss clients, leveraging your expertise in IT Service Management (ITSM) and ServiceNow.

Key Responsibilities:

  • Work closely with our Swiss customers to understand their ITSM needs and deliver tailored solutions.
  • Lead ServiceNow ITSM assignments with customers and developer teams, ensuring seamless project execution.
  • Participate in agile ServiceNow ITSM projects, contributing to the development and improvement of existing features.

Requirements:

  • 4+ years of experience in ITSM processes, with a proven track record of customer consulting.
  • Fluency in German and English is essential.
  • Passion for ITSM and ESM, with a commitment to lifelong learning.
  • Implementation experience with ServiceNow is a plus, but willingness to learn is a must.
  • Self-driven attitude and ability to work independently.

About Sofigate

We are The Business Technology Company, dedicated to delivering sustainable customer value through transformation expertise and low/no-code platforms. Our team of 800+ professionals is passionate about creating innovative solutions, like Salesforce, ServiceNow, and SAP. We value diversity, equality, and inclusion, and strive to build a workplace where everyone can thrive.

Join Our Community

As a Sofigator, you will have the opportunity to work with knowledgeable and driven colleagues, develop your skills, and create value for our customers. We offer a vibrant and fun culture, with great openness and flexibility. Take ownership of your work and own your future with us.



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