Junior Service Administrator

hace 1 mes


Buenos Aires, Argentina Libertex Group A tiempo completo
Job Title: Junior Service Administrator

At Libertex Group, we are seeking a highly skilled and motivated Junior Service Administrator to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our offices and remote workplaces, ensuring seamless operation of our hardware and software systems.

Key Responsibilities:
  • Prepare and support workplaces in offices and remotely
  • Participate in office repair and new office opening projects
  • Handle IT incidents, escalating when necessary
  • Provide IT support through multiple communication channels with a focus on VIP consumers
  • Maintain up-to-date documentation and create SOPs
  • Collaborate with service providers and report progress in Service Desk system
  • Install, recover, and provide consultancy for software
  • Deliver local IT support, resolve incidents, and report progress to end users
  • Install, configure, and maintain systems hardware and infrastructure (400+ PCs) across Windows 10/11, Chrome OS, and MacOS
  • Support Citrix workplaces and maintain hardware equipment inventory
  • Perform hardware and software upgrades and troubleshooting
  • Support video conferencing tools (Zoom, Google Meet)
  • Liaise with hardware vendors and ensure quality of services provided
Requirements:
  • Excellent knowledge of PC/laptop components and assembly
  • Proficient in diagnosing, maintaining, and troubleshooting hardware and office equipment
  • Experienced Windows and Mac OS administrator
  • Skilled in maintaining office IT infrastructure, wireless network, and structured cable systems
  • Strong interpersonal and communication skills, with a demonstrated customer focus
  • Strong analytical and problem-solving skills
  • Knowledge of IT infrastructure and support processes, Apple Mac and iOS expertise
  • Change-oriented with a strong track record in current and emerging technologies
Benefits:
  • Quarterly bonuses based on Company performance
  • 21 working days of annual leave
  • Udemy Business unlimited membership
  • Corporate events and team building activities
  • Professional and personal development opportunities in a fast-growing environment


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