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Client Acquisition Manager
hace 2 semanas
As a Business Development Manager at Influx, you will play a critical role in driving our customer service solutions forward.
Responsibilities:
- Develop and manage a qualified sales pipeline, ensuring timely updates and maintenance within our CRM system.
- Identify and pursue new client opportunities through referrals, networks, RFI's, cold calling, etc.
- Host initial conversations with clients, aiming to book stakeholder meetings to discuss opportunities in more detail.
- Maintain and update our sales CRM in real time, ensuring accuracy and efficiency.
- Achieve agreed weekly sales contact KPI's, contributing to our overall sales performance.
- Collaborate with the Tender/ RFI response team, leveraging your expertise to drive results.
- Present regular updates to key stakeholders across the organization, showcasing your communication skills.
- Attend and participate in regular operational, leadership, and Town Hall meetings, fostering collaboration and open communication.
- Develop key relationships across the entire organization, from Agents to Regional Heads to SLT, building a strong network of support and resources.
Essential Qualifications:
- BPO operational experience - 2+ years running large accounts.
- 2+ years as a BDM in prospecting, hunting, presenting, negotiating, and closing BPO services and solutions deals across Voice / Digital and AI.
- Strong writing, analytical, and presentation skills for both internal and external communications.
- Good computer skill sets across PowerPoint, Excel, Google Docs, and HubSpot, and a good understanding of phone systems e.g. Avaya.
- Excellent knowledge and understanding of the BPO industry within its operational language, metrics, positions, or departments e.g. Training.
- Must be a resilient, complete, and autonomous worker by nature and desire to succeed.
