Client Services Technical Expert

hace 7 días


Buenos Aires, Buenos Aires C.F., Argentina Innovid A tiempo completo
About Us

We are Innovid, a rapidly growing global organization that's changing the way we interact with digital content.

As a Technical Support Analyst, you will be part of a dynamic team that works closely with Product, R&D, Client Services, Sales, publishers, and clients to deliver exceptional customer experiences.

Your Key Responsibilities
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain a deep understanding of web-related technologies
  • Communicate complex technical information to non-technical stakeholders
  • Script custom data reports and troubleshoot data discrepancies
  • Document troubleshooting procedures and share knowledge with the team

About Your Skills and Qualifications
1+ years experience in a technical client-facing role
1+ years experience in SQL
Familiarity with HTML5 (HTML/CSS/JavaScript)
Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc)
Advanced English skills both written and spoken
Experience with ZenDesk or other ticketing system - an advantage
Experience with PostgreSQL - an advantage
1+ years experience with enterprise SaaS - an advantage
Experience with REST APIs - an advantage
Experience with 1 or more programming languages - an advantage


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