Operations Coordinator

JAS Worldwide is a leading international supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage, and other supply chain management services.

The Operations Specialist plays a critical role in processing and handling air/ocean import and export shipments for our customers, ensuring the highest quality standards while providing service solutions that meet or exceed our customers' requirements.

• Prepare, review, and process appropriate documents, ensuring files contain all necessary copies, are accurate, and in the proper sequence.
• Receive and track customer bookings/shipments, update clients on shipment status/delays, dispatch for delivery, collect proof of delivery (POD), cost, and invoice all files.
• Comply with all company business process guidelines.
• Bill/Invoice each file to the respective customers, paying close attention to payment terms for the responsible party.
• Resolve and reconcile incorrect payables by working with vendors and overseas offices.
• Assist sales, department managers, and colleagues in compiling quotes.
• Provide accurate job costing forecasts, ensuring all payables, receivables, and accruals are set and properly managed per company rules and guidelines.
• Provide responsive customer service.
• Dispatch freight for delivery, maintain communication with truckers throughout delivery.
• Ability to recognize any changes in customers' shipping down trends and report to Management.
• Ability to be cross-trained and act as a backup for any member of the team if necessary.
• To report on customer performance and identify any change in support.
• Promote compliance across the department/section.
• Ability to work through problems, but also recognize issues that may need to be communicated/escalated to management.
• Ensure all timely correspondence to customers.

• Excellent organizational skills.
• Excellent communication skills.
• Must have experience handling import & export shipments using both air and ocean products.
• Flexibility.
• Strong computer skills, including Microsoft Office suite.
• Detail-oriented, able to multitask, and meet deadlines.
• Able to work in a team and independently.
• Knowledge of US PR customs laws, practices, and procedures.

• High School Diploma or GED equivalent is preferred.
• Minimum 5 years' experience handling imports and exports (via ocean/air product) or a combination of education and expertise required.
• Experience and knowledge regarding import, compliance, rules, and regulations preferred.
• Experience handling accruals and billing of services provided to customers.
• Knowledge of Importer Security Filing (ISF) preferred.
• Must have experience in CargoWise (C1).
• Must have experience in Dangerous Goods - DG Certified is a plus.
• Knowledge of KPIs is preferred.
• Good working knowledge of Incoterms required.

100% performed in a climate-controlled internal office environment working under normal office conditions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and fingers to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Management retains discretion to add or change duties of this position at any time.