Financial Technology Solutions Specialist
hace 2 días
GM Financial is a leader in the auto finance industry, dedicated to transforming the way we use technology to support our customers and business.
The RoleWe are seeking an entry-level Contact Center Support Engineer I to join our high-performing team. This role involves performing routine maintenance, support, and development of contact center systems at local and cloud-based sites.
Key Responsibilities:- Under general direction, coordinate with vendors regarding maintenance, modification, and implementation relating to contact center applications
- Collaborate with development teams and leadership to troubleshoot technical issues and participate in root cause analysis
- Maintain technical documentation related to the contact center solutions, utilizing knowledge management tools
A competitive salary and bonus eligibility, as well as a generous benefits package available on day one. Our hybrid work environment offers flexible scheduling, including two days per week in-office.
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