IT Infrastructure Specialist
hace 18 horas
We are seeking a skilled IT Support Engineer to join our team based in Hong Kong.
As a multinational IT consultancy company, we have helped thousands of companies set up and operate smoothly and securely in APAC countries through turnkey IT solutions, compliance services, and outsourcing.
With offices across the globe, we offer a unique opportunity for professionals to work with highly skilled local specialists.
Key Responsibilities:- Conduct hardware and software audits under QTS Global's direction.
- Install and configure computer hardware, operating systems, and applications.
- Replace peripherals or hardware components such as memory and disk.
- Troubleshoot client networking problems and diagnose and solve hardware or software faults.
- Create, monitor, resolve, and escalate customer Help Desk tickets as needed.
- Work within agreed customer Service Level Agreements (SLAs).
- Be available for on-call support as required by QTS/Client.
- Promptly escalate issues to support Level 2 engineers when necessary.
- Provide face-to-face or telephone support to clients, helping set up systems or resolve issues.
- Build strong working relationships with colleagues and customers.
- Set up new user accounts and profiles and handle password issues.
- Provide procedural documentation and relevant reports.
- Follow written and spoken instructions to repair faults or set up new systems.
- Support the roll-out of new applications or deploying updates to address issues.
The estimated salary range for this position is HKD $45,000 - HKD $60,000 per annum, depending on experience. Our company offers competitive benefits packages, including comprehensive health insurance, retirement plans, and generous paid time off.
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