IT Support Specialist
hace 5 días
As a dedicated professional at Endava, you will be part of a dynamic team that provides top-notch support services to clients and internal employees alike. Our Service Desk specialists work around the clock, ensuring seamless operations through effective communication and troubleshooting.
Responsibilities:- Act as the primary point of contact for customers reporting issues, requesting information, access, or guidance via various channels.
- Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and adhere to internal procedures.
- Provide customers with expert advice on the best course of action and estimated timelines using a professional and customer-centric approach.
- Facilitate communication between customers and Endava support teams.
- Collaborate with internal and external departments to deliver exceptional service quality.
- Demonstrate advanced English language skills - a necessity for this role.
- Show enthusiasm for technology and a willingness to learn (we'll provide the necessary training).
- Possess strong communication, problem-solving, and interpersonal skills.
- Be comfortable working under pressure with demanding customers and meeting tight deadlines.
- Show adaptability and a commitment to teamwork.
- Competitive salary package: We offer a fair compensation reflecting your value to the team.
- Career Development Opportunities: Engage in career coaching, explore global career opportunities, and participate in non-linear career paths and internal development programs for management and technical leadership.
- Learning Opportunities: Take part in complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, and conferences.
- Work-Life Balance: Enjoy hybrid work arrangements and flexible working hours, along with an employee assistance program.
- Health and Wellbeing: Access our global internal wellbeing program and wellbeing apps.
- Community Engagement: Participate in global internal tech communities, hobby clubs, interest groups, inclusion and diversity programs, events, and celebrations.
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