Platform Operations Specialist
hace 2 semanas
Job Summary:
We are seeking a highly skilled Platform Engineer to join our team at Ecolab. As a key member of our IT department, you will be responsible for the day-to-day operational services and support for Microsoft 365 Collaboration applications.
Key Responsibilities:
- Provide tier 2 operational support for Microsoft 365 Collaboration applications, including Microsoft Exchange, Teams, SharePoint, OneDrive, Stream, AdobeSign, Power Apps, and Power Automate.
- Manage ticket queues and incidents within Service Now, ensuring timely resolution and escalation of complex issues.
- Develop and maintain expertise in Power Apps and Power Automate, with a focus on creating and customizing solutions to meet business needs.
- Collaborate with the Tier 3 team to resolve complex issues and create knowledge base articles for Power Platform features.
- Work closely with other IT teams to ensure seamless integration and support.
- Design and develop platform solutions, working closely with developers and stakeholders.
- Assist with testing and go-live support for assigned projects.
Requirements:
- Mid-level expertise in Power Apps and Power Automate.
- Knowledge of Power BI Reports and ability to read and customize them.
- Experience with Exchange environment management and documentation.
- Administrative skills in managing Adobe Sign user and group accounts.
- Excellent communication and collaboration skills.
What We Offer:
- Full-time, indefinite employment contract.
- Senior-level position with opportunities for growth and development.
- Hybrid work model.
- Department: Tecnologia / Sistemas.
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