Technical Support Manager

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Abyss Energy A tiempo completo

We are seeking a highly skilled and experienced Technical Support Manager to join our team at Abyss Energy. The ideal candidate will have a proven track record of delivering exceptional technical support and incident management services, ensuring seamless operations and minimizing downtime.

Key Responsibilities

Technical Support: Provide first-level support to our users, responding to queries and resolving technical issues in a timely and professional manner.

Incident Management: Identify, analyze, and resolve incidents quickly and effectively, minimizing the impact on our services and operations.

Collaboration and Communication: Work closely with cross-functional teams, including field engineers and third-party vendors, to ensure effective resolution of technical issues.

Reporting and Metrics: Develop and maintain accurate metrics and reporting to measure the effectiveness of our technical support services and identify areas for improvement.

Requirements

  • 3+ years of experience in technical support and incident management
  • Proficiency in ITSM BMC Remedy
  • Strong understanding of ITIL/ITSM guidelines and principles
  • Excellent communication and collaboration skills
  • Ability to work in a fast-paced environment and adapt to changing priorities


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