Enterprise Client Support Specialist

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina BigID A tiempo completo

BigID is a leading tech startup focused on data security, compliance, privacy, and AI-driven data management solutions.

About the Role

We are seeking an experienced Staff Client Support Engineer to provide high-quality support to our enterprise customers.

This role involves collaborating with client stakeholders to troubleshoot advanced technical issues, working closely with internal teams to ensure successful resolutions, and transferring knowledge to internal and customer teams.

The ideal candidate will have 7+ years of professional experience in information technology, with at least 2 years in a customer-facing role. They should possess strong technical skills, including installation, configuration, and management of Linux-based Operating Systems, as well as hands-on experience with Docker and Kubernetes deployments.

Key Responsibilities
  • Troubleshoot complex software modules and workarounds for issues or as professional services enhancements.
  • Develop and modify modules as part of workarounds for issues or as professional services enhancements.
  • Engage with multi-discipline internal and client teams to ensure successful resolutions within customers' environments.
  • Transfer knowledge for relevant technical areas at an applicable level of depth and detail within the internal Support organization as well as our customers.

The successful candidate will be able to context switch and move effectively between different tasks or competing priorities. They will also have demonstrated experience in writing code projects with Python, C++, C#, and Java.



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