Technical Account Manager
hace 2 semanas
As a Technical Account Manager, you will sit at the nexus between the Customer Success, the Account Executive, Professional Consultants, and Support. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our native integrations, you are fundamental to helping customers realize and optimize our Automation Product Suite capabilities.
You are an extraordinary partner - to sales, to product, to your customers. You play the part of consultant, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships to internal and external partners, no matter their level.
You’ve got technical chops. You demonstrate a knowledge of IT monitoring tools or IT Operations. You run the technical discovery process and are capable of handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide seamless implementation with their current technology stack.
You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a DevOps engineer up to a C Level Executive. You have experience supporting SaaS and on-prem customer managed products; you can articulate the business value of our solution.
You are excellent at multitasking, are self driven, and can work both independently and with a cross functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.
**How You Impact Our Vision**: Key Responsibilities
**About You**: Skills and Attributes: You are an extraordinary partner - to account/product team and to your customers You are excellent at multitasking, are self-driven, and can work both independently and with a cross-functional team You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail
At Variacode, we're more than just a tech company - we're a passionate, vibrant team fueling the accelerated growth of businesses worldwide. We're enthusiasts for everything AI, DevOps, automation, software architecture, and development. But our expertise doesn't stop there - we also provide top-tier consultancy services to our clients.
Our driving force? A relentless pursuit of quality, guided by agile methodologies and a shared love for technology. We're not just employees; we're innovators, pioneers, tech geeks who love what we do and get a thrill from seeing our clients succeed. And now, we're inviting you to become part of our story, to imbue your passion into our mission, and to help us push the boundaries of what's possible. Come, join Variacode - let's shape the future of technology together.
**Requisitos**:
**About You**: Experience managing customer engagements and proof of concepts/value Ability to create and deliver demonstrations to small or large groups Ability to script in BASH and python, competent using the Linux CLI, and knowledge APIs Experience with enterprise infrastructure, including cloud deployments and containers Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
**Preferred Qualifications**:
You have a bachelor's degree or higher, preferably in a technical field You have an understanding of CI/CD, infrastructure as code, CSM (Gitlab, Github, Bitbucket), provisioning (Ansible, FarGate, Terraform, Cloudformation), IT operations in cloud hosted or on-prem environments (K8, vsphere, OpenStack, Oracle Cloud, EC2, GCP, or Azure), relational database management (MySQL, Postgres, MSSQL, Oracle), remote system management using SSH, WinRM, and REST APIs, BASH and Powershell CLI, as well as monitoring (DataDog, Cloudwatch, Sensu, NewRelic, ServiceNow, etc) You know and understand our space (or you’re already a fan of our product) You're experienced in enterprise and commercial support and consulting
Beneficios
Remote culture always. Paid Leave days.
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