Technical Security Analyst

hace 7 meses

Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION** Description**

Global Security (GS) protects the firm's employees and assets throughout the world. This responsibility includes the development of security and safety policies and procedures, regulatory and legislative compliance, security guard management and alarm response, crisis management, corporate building security and customer/visitor/client safety, physical crime investigations, workplace violence, fire and life safety, executive protection, pre-employment screening, security operations on a global basis, and fraud Investigations.

**Objective**:
Work as part of the Technical Security Team against objectives and ensure delivering of functionality and stability for our access control and video management security systems platforms across LATAM offices.

**About the Job Responsibilities**
- Perform day to day production support to maximize systems availability and correct operation, diagnose issues and break fixes with ownership of problems to resolution.
- Support the firm's technical security suppliers Third Party Oversight process (TPO) throughout Latin America.
- Maintenance & Break Fixes budget management.
- Handle Supplier work and field task coordination within the region.
- Detailed knowledge on third party contracts and Service Level Agreements, Contract Management and Execution while providing Technical Oversight.
- Perform timely escalation, resolutions and follow ups of production environment break/fix and

proactively identify patterns of recurring incidents to improve service capabilities.
- Support Business Technical Security related installations and Global Security Programs.
- Support country security managers in alarms monitoring and investigations.
- Badge Production Oversight & Controls.
- Develop, document, and maintain best practices policies and KPI reports as needed.
- Ability to write Technical SOWs within firm standards for suppliers to implement and execute.
- Ensure all standards, regulatory and/or compliance requirements are always met.
- Flexibility to support different Time Zones.

**Skills and Knowledge Required**
- Self-starter with confidence to drive issues to completion under mínimal supervision.
- ITIL Oriented. Strong Incident Management, Change Management, Problem Management and RCA investigation skills.
- Data Management, report design and presentation skills using MSOffice (Excel & Sharepoint), Tableau.
- Experienced Knowledge on Physical Security Incident Management (PSIM), Physical Access Control Systems (PACS), Video Management Systems (VMS)
- Ability to effectively communicate in English (oral and writing).
- Analytical thinking and problem solving.

**Essential on the Job Experience**
- Experienced handling technical personnel and Suppliers
- Experience leading third party support services, contract management and contract execution.
- Experience writing technical requirements (SOWs).

**As a Plus**
- Trainings & Certifications: ITIL, Cisco CCNA, LENEL S2;
- Portuguese Language, effective reading, writing and oral communication skills.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.

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