Fn Customer Engineer

hace 2 semanas

Buenos Aires, Argentina NOKIA A tiempo completo

**Argentina***

**and **5** more***

**(Hybrid)** ***

**Family Description**

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.
**Subfamily Description**

NW Design & Optimisation (NWD) comprises the planning and / or managing the planning of communications networks for customers. Covers consultation of customers on communication network performance. Contains optimisation and / or managing of the optimisation of customer networks. Covers the execution of end-to-end design-related activities (address surveys, site surveys, design and as-built) for deployment projects.

**RESPONSIBILITIES**:

Network Infrastructure

The pandemic has highlighted how important telecoms networks are to society. Nokia’s Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

The team you will be a part of

Customer Engineering team works locally on site with customer teams, business development, product management, and R&D to provide support and professional services to Fixed Networks customers in the Americas region.

What you will learn and contribute to

As part of the team, you will:

- Analyse & make High-Level Design involving Solution Definition, Requirements Development, Architecture and High-Level Design.
- Make system Development Detailed Design involving Interface specifications, Design of Migration Methods of Procedure (MoPs), Failure Mode Analysis, Detailed capacity guidelines, and Performance analysis.
- Make system Element Development involving System Element requirements specification, implementation, and acceptance of ALU and 3rd party-supplied System Elements.
- Make System Integration & Verification involving planning, design, and execution.
- Make network Deployment Detailed Design involving developing configuration templates for software, hardware configuration templates, IP addressing, VLAN, Capacity, and QoS plans.
- Make network Element Integration, including customizing documentation, performing software updates, establishing and validating connectivity to network and element management system, testing alarms, timing and synchronization, redundancy, call flows, services, and any customer/country-specific tests necessary to get customer acceptance and sign off
- Make network Integration involving multiple Network Element Integrations( XML, RestConf...).
- Make customer Acceptance involving defining strategy, planning, and executing all integration, verification, validation, and User Acceptance Test activities to get finance
- Work on migration Execution and Legacy Exit involving planning, execution, and management of migration activities, including decommissioning obsolete equipment.
- Work on PSTN Transformation, including pre-sales support, third-party management, and service delivery project management.
- Work on IT Integration including OSS integration with element management systems and customization for provisioning and fault management systems
- Customer engineering new product introduction role will primarily deliver demos and support lab and field trials to support the sale and deployment of Fixed Networks solutions. The NPI engineer is expected to be knowledgeable and be able to work across the end-to-end solution and technologies. (GPON, XGSPON, WiFi, FixedWireless, IP, IT, SDN, Cloud and others )

**REQUIRED SKILLS**:
**Impact**
**Scope & Contribution**
**Innovation**

Carries out specialised activities/projects according to general direction. Influences others to support decisions. Works mostly independently. Analyze situations or data that requires review of relevant factors. Solutions can often be checked and proved. Demonstrates success in multiple roles and is adaptable to manage complex changing business environments.
**Communication**

Communicates with parties within and outside of own job function and teams, and typically has responsibilities for communicating with parties external to the organisation, which may include customers or vendors.Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches.Has cross-cultural knowledge and global mindset Requires ability to communicate with executive leadership regarding matters of significant importance to the organisation. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.
**Knowledge & Experience**
- Telecommunication, Electronic, Electric, Computer Engineering Degree, with 7 (seven) years of experience in a similar position.
- At least Advanced English

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