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Senior Operations Payroll Manager
hace 1 mes
**_Our story_**
- At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”_
**_ Our Values:_**
**_ Champion People _**_- be empathetic and help create a place where everyone belongs._
**_ Grow with purpose - _**_Be inspired by our higher calling of improving lives._
**_ Be Alight - _**_act with integrity, be real and empower others._
- It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. _
- With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work._
- Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight._
**Responsibilities**:
- SLA accountability
- Ensure all SOC controls deliverables
- Action plan development for improvements
- Standards and tools in place and aligned for all accounts
- Ensure staffing and training at optimal levels
- Review account status (financial and client satisfaction)
- Plan and Work to avoid remediation
- Review and discuss RCA with Client
- Review and Participate in SRM with Client
- Monitor Ticket Management process (Alight worklife Assist) and ensure no misses SLA
- Collaborate and work with commercial team in sales opportunities
- Responsible for Metrics and Reporting completion
- Build relationship commitment with other areas
- Review and approve TRS every Friday
- CPM monthly and provide timely feedback, ensure team completes all required trainings, motivate and ensure good morale on the team
- Change Request Identify potential CRs, management and negotiation
- Responsible for client satisfaction
**Additional Responsibilities for Senior Managers**
- Lead role for client escalations within operations
- May have large number of T3 reports or Managers
- Be the site leader for all local demands
- Act as second approver for local finance/payments
**Required Education and Experience**:
- BA/BS degree or equivalent is preferred; equivalent work experience required
- A minimum of 15 years of relevant experience in Payroll solutions is required with at least 7 years in leadership role.
- Advanced English (reading/speaking) required
- Domain expertise in Payroll technology and solution; prefer SAP experience.
- Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
- Excellent writing and verbal communication skills required. The ability to understand target audiences and translate complex concepts into clear and concise messages is required
- Thrives in matrix environments, is flexible, collaborative and deadline driven
- Solid organization skills with attention to detail.
- Analytical mindset, critical thinking, problem solving skills are required
- Experience in Inhouse, Outsourced and Co-sourced payroll service delivery models is preferred
**_ Flexible Working _**
- So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row._
**_ Benefits_**
- We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. _
**_ Our commitment to Diversity and Inclusion_**
- Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful._
- At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future._
**_ Diversity Policy Statement_**
- Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action
