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Change Analyst
hace 3 semanas
Our
**Global Technology Infrastructure **group is a team rewarded with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
As a member of our
**Infrastructure Support** team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.
The
**Technology Change Manager **role is responsible for supporting and governing the firm's Change Management process using the ServiceNow toolset, and includes recommending and implementing improvements to the process. This position performs quality assurance of technology change, as well as across-business change scheduling and collision analysis.
You will work with a broad audience of technologists, and may sometimes act as a coordinator between technology parties. This includes running Change Advisory Board meetings to validate technology changes can occur as scheduled without causing impact to JPMChase' s technology and business partners.
You will use your technology acumen to drive successful change activities and ensure mínimal impact to our customers and clients. Your understanding of critical data and technology configuration management will help reduce the risk of technology failures. You will also evaluate proposals for Pre-Authorized change activity and provide support to our technology change owners, which may include training, development of documentation and job aids. As well, you will support change reporting analytics and measure success through Change related KPI's.
Advanced knowledge of ServiceNow and strong understanding of risk and controls environment as well as Software Delivery Lifecycle, Change and Release processes are essential.
This role requires a wide variety of strengths and capabilities, including:
- BS/BA degree or equivalent experience
- Expertise in product and infrastructure support, with a good understanding of core infrastructure technology (i.e. Network, Storage, Compute)
- Knowledge of risk and controls landscape, ensuring company-wide standards are met
- Ability to execute within a customer-centric environment
- Expertise in ServiceNow with proven experience in supporting transformational and migration activities, including functional QA and UAT testing of Service Now
- Experience with capturing business requirements and translating into effective, sustainable ServiceNow solutions
- 2+ years' experience working on the ServiceNow platform in Change Management, with experience in: workflows and business rules; use of service catalogs and approval models; reporting and dashboards
- Experience with Release, SDLC and Change Management, to evaluate Technology change proposals
- Able to articulate in practical terms the relationship between Change, Incident and Problem as well as Request, in order to recommend workflows and engagements across the processes
- Experience with developing process documentation and job aids for firm-wide distribution
- Fluent in SharePoint, Jira, Confluence, and Excel
GTIARGALL
El empleador sólo podrá solicitarle la información estrictamente necesaria para el desempeño en el trabajo que se ofrece. Ley Nº 6471 CABA
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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