Salesforce Support Analyst/admin

hace 2 semanas

Buenos Aires, Argentina Dialpad A tiempo completo

**Work beautifully**

Dialpad is where work comes together—one, beautiful workspace for anywhere communication & collaboration. With the industry's most innovative business phone system, unlimited text and team messaging, one-click video meetings, and the world's most advanced AI Contact Center—Dialpad is completely transforming how the world works together.

If you enjoy tackling complex technological challenges, then our experienced IT team may be the team for you We provide top-notch creative solutions to help our employees be productive and successful from anywhere. We help support the critical infrastructure, systems, and processes that Dialpad needs to stay agile and scalable for the future.

**Your role**

As a SSA at Dialpad - you'll be part of a passionate team of Salesforce Engineers and Systems Analysts who are responsible for supporting the Salesforce CRM platform which integrates with financial and billing systems. They work closely with technology liaisons of various platforms to troubleshoot issues and engage on issue resolution. The SSA must be an excellent communicator and have the ability to handle a high volume of requests from customers with varying technical skills. They pay close attention to detail, are strong at problem solving and not afraid to chase down answers. They must be proficient at documenting new processes and understand the underlying business operations in order to support users administering Sales, CPQ and related systems,keeping our platform running at high scale, speed, accuracy and reliability. You will collaborate with the team to deliver valuable functionality to our internal customers within the framework of an agile environment.

**What you'll do**
- Build relationships with key stakeholders in the Sales, Customer Ops, Professional Services, Channel & Partner Success and Business Operations teams
- Develop user stories and process flows to support the development of technical solutions
- Resolve assigned cases following documented incident management life cycles processes
- Perform system/data security related to profiles, groups, sharing rules and permission sets
- Point and click configuration to optimize page layouts, flows,profiles, users, fields,objects
- Meet individual and team goals and service levels
- Move data changes through a standardized migration life cycle following industry best practices
- Perform analysis in the identification and resolution of integrated data - Data Integrity
- Complete multiple service cases a day and coordinate with Support lead for prioritization of tasks in agile/kanban model
- Provide production support as part of the Salesforce Agile Sprint deployment team
- Document and maintain procedures resolving the recurring incidents.
- Perform daily, weekly and monthly data maintenance processes - Refresh cycle
- Provide a superior customer experience in all interactions with internal and external customers
- Review and build the backlog of Salesforce and other tool requests as prioritized.

**Skills you'll bring**:

- 3+ years providing Salesforce Admin/Support
- Salesforce Administrator Certification **required**:

- Expert in Salesforce administration and CPQ process
- Business Analyst background with support experience / Bachelor's degree or equivalent professional experience
- Familiarity with Outreach, Marketo and other appexchange package tools.
- Advanced Excel knowledge and ability to handle Salesforce data migrations
- Excellent documentation skills
- Strong communication and analytical skills

**Benefits**

**Equity, Balance, and Belonging**

At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

**Culture**

We've been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

**Compensation & Equity**

Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.**_ Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment._

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