Customer Service Agent

hace 7 meses


San Miguel De Tucuman, Argentina SA VERACRUZ A tiempo completo

RESPONSABILIDADES:

- Dar soporte operativo y administrativo a la gestión comercial.
- Parametrización de clientes
- Gestión del order management.
- Gestión de Cuentas Corrientes, cobranzas y pagos.
- Brindar asesoramiento a clientes sobre los productos y servicios de la compañía.
- Relevar y reconocer constantemente las necesidades de los clientes
- Resolución de consultas y/o reclamos.
- Soporte y fidelización de clientes
- Dar seguimiento a todos los procesos a cargo.
- Gestión integral de post venta.
- Construcción de canales de comunicación que acompañen al cliente.
- Orientación al cumplimiento del objetivo diario en el caudal de casos a trabajar/resolver.
- Diligenciamiento de documentación del sector
- Elaboración de informes y reportes del área.

**Requisitos**:

- Conocimientos de ingles
- Manejo de los KPIs del sector
- Administrar el CRM de servicios de atención al cliente
- Tener experiência en industrias (preferente)
- Ser profesional o estudiante avanzado de las Carreras de Ciencias Económicas, Lic. en Comercio Exterior o afines

COMPETENCIAS:

- Dinamismo
- Predisposición
- Orientación al cliente
- Excelentes relaciones interpersonales
- Responsabilidad
- Gestión eficiente del tiempo
- Compromiso



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