Customer Service Representative
hace 1 mes
Job Title: Customer Service Representative
Job Summary:
Farmers Insurance - District 13 is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries and resolving any issues they may have.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Communicate with internal and external customers regarding basic underwriting guidelines, policies, and marketing initiatives
- Analyze and clarify policy and account-related questions
- Client Relationship Management duties include determining customer requirements and expectations, soliciting and selling new business policies, and cross-selling/up-selling products to existing customers
- Keep records of customer interactions and transactions
Requirements:
- High school diploma or equivalent required; four-year college degree highly preferred
- Previous customer service experience highly preferred
- Basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, and strong verbal and written communication skills
Work Environment:
Required job duties are normally performed in a climate-controlled office environment.
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