Customer Service Representative

hace 1 mes


San Juan, Argentina Farmers Insurance - District 13 A tiempo completo

Job Title: Customer Service Representative

Job Summary:

Farmers Insurance - District 13 is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries and resolving any issues they may have.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate with internal and external customers regarding basic underwriting guidelines, policies, and marketing initiatives
  • Analyze and clarify policy and account-related questions
  • Client Relationship Management duties include determining customer requirements and expectations, soliciting and selling new business policies, and cross-selling/up-selling products to existing customers
  • Keep records of customer interactions and transactions

Requirements:

  • High school diploma or equivalent required; four-year college degree highly preferred
  • Previous customer service experience highly preferred
  • Basic PC skills, basic math skills, strong analytical capability, conflict resolution skills, and strong verbal and written communication skills

Work Environment:

Required job duties are normally performed in a climate-controlled office environment.



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