Production Assurance Comms

hace 2 semanas

Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION** Objective **As an Application Support professional for Major Event Incidents, you’ll engage in incidents using best practice established to translate technical information to a business absorbable written and verbal communications. You will work internally with business and technical partners for validation of completed work streams through issue completion**.**

**Merchant Services** is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2017. Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

**Responsibilities**
- Efficiently manage crisis-level events from beginning to end, including assessment and communication of impact to internal and external clients
- Engage in a variety of ad-hoc duties advocating on behalf of the client experience
- Participate in major incidents, technical bridges, and serves as the primary point of contact to digest the information and communicate to our internal business partners-Communications include but not limited to:

- Timely, consistent, meaningful updates to leadership and support teams on major incidents including impacts, mitigation, and corrections
- Tangible assessment of Crisis Management scope of work and continuous improvements via Executive level presentations
- Collaborate with Technology and Operations partners on large scale, complex issues
- Process complex, highly technical incidents unfolding real-time in a fast-paced environment and simultaneously provide meaningful, concise field updates in a business-friendly language
- Rotational on-call availability based on team needs
- Demonstrate discretion and high integrity managing sensitive issues and consumer data
- Exhibit superior ability to structure and scope complex problems with managing (sometimes competing) workstreams that may span several months

**Skills and Qualifications**
- 3+ years client interaction experience
- Exceptional judgement and independent decision-making ability; comfort in dealing with evolving situations to meet critical timelines
- Strong knowledge of the merchant services industry, products, and services with a strong technical acumen
- Demonstrated experience collaborating with multiple teams and coordinating across multiple lines of business
- Possess strong critical thinking skills, sound judgement, organizational skills, and sharp analytical skills
- Ability to effectively manage multiple priorities in a fast-paced, high pressure environment
- Strong self-starter who can proactively engage a virtual, cross organizational team without formal direction
- Ability to influence stakeholders with diverse points of view and maintain grounded and productive discussions, including senior leadership-level audience
- Self-starter with excellent analytical and problem-solving skills.
- Ability to work independently and develop a creative way to achieve goals
- Advanced Excel and PowerPoint skills
- Project management skills
- Excellent oral and written English skills

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

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