Tam Lead

Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos

¿Quieres saber por qué Rappi?
- ️ VEMOS OPORTUNIDADES donde otros ven problemas;
- ️ VEMOS CERCANIA donde otros ven distancia;
- ️ VEMOS ADRENALINA donde otros ven presión.

Únete a un equipo donde todos somos capaces de TODO, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência.

¿Te ha gustado lo que has leído hasta ahora? Descubre cómo entregarás magia junto con nosotros a través de tu misión Rappi

Revisa cómo impactarás nuestro ecosistema:
In the role of TAM Lead, you will spearhead the advancement of our technical support offerings by leading a team of dedicated Technical Account Managers (TAMs). Collaborating alongside the global head of TAMs, your mission will be defining the vision and strategy for your department, transforming it into a tangible and actionable plan that drives excellence. Your responsibilities will extend to ensuring your team adheres to dynamic processes, sprint cycles, and efficient project execution. As a leader, you will be essential in orchestrating the hiring and management of TAMs, cultivating an environment of excellence and continuous growth.

At the core of your role, you will champion the integration of inventory and payment systems with our key accounts, contributing to the enrichment of our catalog and the development of data-driven predictive processes. This innovation will allow us to offer customers an experience that exceeds the in-store visit.

With your expertise, you will guide your team in providing exceptional technical solutions and strategic guidance to our allies in the CPGS and Ecommerce sectors. Through effective leadership, you will empower TAMs to ensure exceptional technical support, fostering customer success and deriving the most value from our offerings. Your influence will be instrumental in shaping the customer journey and solidifying our position as a trusted partner in their growth.

Como parte de Rappi, serás responsable de:

- Lead and supervise a team of TAMs, providing expert technical support to CPGS and Ecommerce key accounts
- Collaborate with the global head of TAMs to define and execute strategic plans for your area, ensuring growth and team alignment.
- Implement efficient processes, sprints, and methodologies to optimize team performance.
- Drive TAM hiring and management, cultivating a culture of excellence and continuous growth.
- Manage integrations of inventory and payment systems, enriching our catalog and enhancing the best customer experience.
- Analyzing data, identifying and quantifying sustainable opportunities as an advantage for the company.
- Mentor and guide TAMs, fostering excellence and continuous learning.
- Partner with global TAM Leads, Operations, and Commercial teams to achieve unified goals.
- Understand customer needs, offering both technical support and strategic guidance.
- Track KPIs, make data-driven decisions, and continuously enhance team performance.
- Collaborate cross-functionally to ensure cohesive approaches and seamless operations.

Bien y ahora, ¿Cuáles son los requisitos para que yo sea parte de este universo de neón?- Bachelor's degree in engineering, business administration, or related field.- 3-5 years of professional experience in similar roles.- Proven leadership background in a TAM or comparable role, showcasing effective management of technical teams.- Experience with system integration, ensuring smooth operation across platforms.- Previous experience within the CPGS and Ecommerce sectors is advantageous.- Proven track record of successfully managing multiple projects concurrently.- Strong communication skills in English and Spanish.- Ability to handle and analyze large volumes of complex data.- Demonstrated capacity for prioritization, sense of urgency, and dependency management.- Exceptional analytical and critical thinking abilities.- Proficiency in office tools, including Excel and Google Sheets, along with skills in SQL and Database Analysis.- Knowledge of Power BI or other analytics tools.- Ability to thrive in a fast-paced and dynamic environment.- Ability to develop data manipulation scripts using Python and SQL

Tipo Empleador:
Regular

Empleador:
Rappi Technology Argentina

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Te esperamos con mucha ansiedad y brillo en los ojos para entregar magia juntos
_#Rappi_