IT Solution Lead

hace 4 meses

Buenos Aires, Argentina Philip Morris International A tiempo completo

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.

That is correct, we are the first tobacco company with the goal of ending combustible products

The total transformation we’re going through means that there are unique IT projects here to match all levels of skills and ambitions - from pace-setting global pilot projects to vital local updates. Whether you want to pursue a personal passion or build an international career, there’s space here to develop in any number of directions.

To join us in IT you’ll be driven and equally happy whether you’re taking the strategic view or diving deep into processes. We'll make sure you're set up to succeed whatever your project is, our culture is agile and collaborative, and we genuinely believe our people are some of the best you’ll ever work with.

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

PMI’s journey to a smoke-free future is fueled by technology.

Your ‘day to day’:

- Manages the solution or portfolio of solutions for IT Commercial services by providing planning, implementation, delivery, control and continuous improvement.
- You will oversee the roadmap’s definition for all **IT Commercial services** in scope along with the Commercial team to understand their requirements and communicate new features to all partners, leading the support and maintenance of** B2B and B2C solutions** aligned with company's local and global **omnichannel strategies**.
- Be responsible for the portfolio of IT Commercial services to ensure functional and technical evolution of these solutions.
- Coordinate end-to-end activation of a certain set of features, always ensuring SLA and security, measurement, metrics, and improvement cycles are in place.

Who we’re looking for:
An experienced Service/Solution Manager with demonstrated skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and growing transparency.

Experience in large scale **projects for digital B2C/B2B businesses**, providing complex solutions, eCommerce, customer care, CRM, Data (SnowFlake, Matillion, data governance) and Electronic Invoice solutions.

What's nice to have
- Experience in Cloud Technology, Software Architecture (Microservices, CI/CD, DevOps), SaaS and API Integration technologies with MuleSoft.
- Knowledge of **agile tools **and techniques like: Kanban, Design Thinking, Burndown techniques, and Retrospective formats.
- Experience with service management frameworks (ITIL) and vendor management.
- Professional **scrum certification** (Product owner, Scale, Agile Leadership) and** Project management certificatio**n (PMP).

What we offer:
Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

- Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.
- Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
- Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
- Take pride in delivering our promise to society: to deliver a smoke-free future.

LI-Hybrid

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