Customer Sales/support Representative + Operations

hace 2 semanas


Buenos Aires, Argentina Major Maids Home Cleaning A tiempo completo

**ROLE**:
This role will be directly working under the CEO. The Operations & Sales Assistant is a key leader and plays a critical role in the success of our organization. The OSA is responsible for handling inbound Client Sales, Hiring & Onboarding Cleaners & Troubleshooting Operational Issues throughout the day. This individual is responsible for achieving sales targets and generating revenue, and maintaining a high performance cleaning team into measurable results.

A successful Operations & Sales Assistant will meet our customer acquisition, revenue growth objectives and quality of service metrics. They will meet sales and hiring goals & quotas, and manage operations on a day to day and continuously improve the various processes throughout the organization.

**RESPONSIBILITIES**:

- Respond promptly and professionally to incoming customer inquiries via phone or chat.
- Convert inbound customer calls to clients by educating them on the company's services and value via accurate quoting and sales process.
- Assist customers with scheduling appointments, rescheduling, and cancellations as needed, while considering their preferences and availability.
- Collaborate closely with our cleaning teams to ensure smooth operations and timely completion of quality services.
- Maintain daily reporting and keep the customer database up-to-date with accurate records of interactions, feedback, and service requests.
- Resolve any issues that may arise from the cleaner or customer throughout the day.
- Conduct Hiring and Onboarding Process for new potential cleaners
- 10% of the calls conducted will be outbound/cold calls to realtors and property managers to pitch them the cleaning service

**RESULTS**:

- Daily End of Day Reports on our company Key Performance Indicators (“KPIs”)
- Meet Monthly Sales and Revenue targets
- Maintain High Performance Cleaning Team and hit kPI metrics
- Company values and culture are consistently upheld by all team members.

**REQUIREMENTS**:

- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience in customer support or similar role.
- Exceptional verbal and written communication skills with clear professional conversational skills (advanced english)
- Ability to actively listen to customers, empathize with their concerns, and provide effective solutions.
- Must love to be on the phones talking to people and developing rapport and relationships.
- Excellent organizational and time management skills to handle multiple customer inquiries simultaneously.
- Ability to remain calm and composed in high-pressure situations and deliver exceptional service even during peak times.
- Demonstrated problem-solving abilities and a proactive mindset to address customer concerns and find resolutions.
- Availability to work flexible hours, including weekends or evenings, to accommodate customer needs.
- Passion for delivering exceptional customer service and maintaining a positive, customer-centric attitude

**BENEFITS & Pay**:

- $800-$1100 USD Monthly Base Compensation
- 40 hours a week (Monday through Friday) from 8:00 am EDT to 5:00 pm EDT (30 min to 1 hr lunch available)
- Payment frequency twice a month (via payment platform such as Wise or equivalent)

Pay: $279,990.28 - $384,986.64 per month

**Language**:

- English (required)

Expected Start Date: 21/08/2023


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