Portuguese Service Desk Agent

hace 3 semanas

Buenos Aires, Argentina Cognizant A tiempo completo

**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.**

We are currently looking for Portuguese Service Desk Agent to work for a health care project.

**What you´ll do**

You´ll be in charge of L1 support for Brazilian Users and other Spanish Countries.

**What do we value?**

People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.

**Key Responsibilities**:

- Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
- Learn fundamental operations of commonly used software, hardware, and other equipment.
- Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
- Become familiar with helpdesk policies and services.
- Become familiar with the Systems, Network, Database, Desktop Engineers, programmers, developers, and each team in the IT Department.

**Necessary skills and experience required**:

- Service Desk Skills/0-2 years of Technical experience on Service Desk, working in customer service projects.
- Spanish and Portuguese bilingual, with basic English at minimum (reading and writing at least)

**Why Cognizant?**
- _A career_ in one of the largest and fastest growing IT services providers worldwide.
- _Ongoing support_ and funding with training and development plans.
- Opportunity to work for _leading global companies_.
- Our _work environment is diverse_, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly _competitive salary_ and _great benefits_, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.

**Location**:Buenos Aires, Argentina.***

**Shift**: 9 a 18hs, Full Time.

**Are you ready?**

**Join our team**

**Employee Status **:Full Time Employee

**Shift **:Day Job

**Travel **:No

**Job Posting **:Apr 26 2023

**About Cognizant

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