Staff Product Researcher

hace 3 meses

Buenos Aires, Argentina Morean A tiempo completo

Description

Join us as a Staff Product Researcher (B2B) and become a driving force behind Wonolo’s marketplace’s success. Conduct B2B user research, deliver strategic insights, and shape Wonolo’s product and design strategies. Collaborate with cross-functional teams, partnering closely with the Supply team researcher, and report directly into product leadership. Wonolo values a strong B2B research background, with bonus points for marketplace or staffing platform experience. Make your mark in a dynamic environment where your expertise truly matters.

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 1 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

Product Design at Wonolo is part of the Technology team composed of Product Managers and Engineers, putting users at the center of everything we do. If you are customer-obsessed, data-driven, and looking to make a positive impact at a growth startup, we would love to hear from you

***What you'll do**:

- Collaborate closely with the supply researcher and product analytics to gain a holistic understanding of the Wonolo marketplace, designing and executing research studies that encompass both worker and customer perspectives.
- Engage cross-functional teams to gather insights, understand specific research needs, and develop a research program aligned with business objectives.
- Prioritize projects strategically, ensuring research resources are allocated for maximum impact.
- Take ownership of research studies from end to end, leading study design, participant recruitment, data collection, and analysis using qualitative and quantitative methods.
- Maintain a centralized repository of research artifacts for easy access and knowledge sharing.
- Effectively communicate and present findings to cross-functional teams and leadership.
- Facilitate workshops and meetings to drive ideation, iteration, and alignment.
- Establish and optimize research operations processes and workflows for efficient and scalable research activities.

**Who you are**:

- Demonstrate a strong track record of conducting both evaluative and generative user research studies, showcasing the ability to identify and solve "0 to 1" problems in a B2B context.
- Confidently communicate research findings, insights, and recommendations to C-suite team members with clarity and impact, making complex information accessible and actionable.
- Collaborate seamlessly with cross-functional teams, strategically aligning research projects with business objectives and ensuring research outcomes drive impactful product, design, and strategy decisions.
- Demonstrate a strong qualitative research background with expertise in conducting in-depth interviews and exhibit familiarity with survey design and statistical analysis to complement qualitative insights with quantitative data.
- Exhibit exceptional facilitation skills, adeptly running productive meetings and fostering alignment within teams, including eliciting feedback, providing constructive criticism, and driving iterative processes.
- Skilled in analysis and synthesis techniques to transform research data into evidence-based recommendations that inform product, design, and strategy decisions.
- Demonstrate a comprehensive understanding of ethical and inclusive research practices, prioritizing user well-being and promoting diversity and inclusivity throughout the research process.
- Display a proven ability to work independently and with mínimal supervision, showcasing strong self-motivation, initiative, and a proactive approach to problem-solving.
- Thrive in ambiguous and dynamic situations, demonstrating the ability to navigate uncertainty and make informed decisions even when faced with limited information or changing circumstances.

**Nice to haves**:

- Familiarity with the dynamics and intricacies of marketplaces or staffing platforms, enabling a deep understanding of the industry landscape.
- Possess firsthand experience working in startup environments, showcasing an entrepreneurial mindset, adaptability, and a proactive approach to contribute effectively in an evolving startup culture.
- Thrive in a remote-first work environment, showcasing effective communication and collaboration skills in virtual settings.

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