Customer Support Specialist
hace 3 semanas
En **Humand** ayudamos a las empresas a digitalizar sus procesos de comunicación interna, cultura y RR. HH. en un solo lugar. Nuestro software para empresas permite crear comunidades digitales que mejoran las relaciones, la productividad, la colaboración y el compromiso.
**¿Te gustaría ser parte de la revolución digital en el ámbito de RRHH?**
Estamos buscando un** Customer Support Specialist** para unirse a nuestro equipo de Customer Experience. Este rol es fundamental para generar un vínculo de confianza con el cliente, brindando una atención de excelencia con calidez humana.
️ **Principales Responsabilidades**
- Brindar atención de calidad mundial a colaboradores de nuestros clientes más importantes.
- Realizar el soporte diario de Humand en distintos clientes de Latinoamérica.
- Identificar inconvenientes y ayudar a resolverlos con velocidad y calidez.
- Contactar a los líderes de RR. HH. de distintas empresas, a quienes vas a brindarles apoyo y capacitación a la hora de resolver sus inquietudes.
- Capacitar a nuestros clientes y educarlos con el uso de nuestra plataforma.
- Realizar el reporting y seguimiento de sus inconvenientes, recopilando feedback para nuestro equipo de Producto.
- Entender los problemas de los clientes para ayudarlos a mejorar sus procesos con ideas innovadoras para ellos.
️ **¿Qué valoramos?**
- Experiência mínima de 2 años en Soporte al Cliente o Customer Experience.
- Excelentes habilidades de comunicación, con empatía y simpatía.
- Capacidad para manejar múltiples clientes en simultáneo y con agilidad.
- Creatividad para pensar ideas de soluciones inteligentes: ir más allá del típico caso de uso para cada cliente encontrando "hacks" y "workarounds" a los obstáculos.
- Capacidad de adaptación para el ambiente en constante evolución de una startup en muy rápido crecimiento.
- Priorización y organización de tu tiempo y el de los clientes. Inglés avanzado
Sumate
Nuestra **misión** es empoderar a las personas en el trabajo para hacerlas más felices y exitosas.
Nuestro propósito: Llevar felicidad al mundo del trabajo.
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