Product Support Engineer
hace 5 meses
It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
Corporate Overview
In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.
And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:
- Build and enhance our proven security platform
- Blend innovation and speed in a constantly evolving cloud environment
- Analyze new threats and offer deep insight through data-driven intel
- Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
About the Product Support Team
At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services. This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product. They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback. Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.
LifeAtProofpoint as a Product Support Engineer
A seasoned professional: you have wide-ranging experience, to resolve complex issues. This person can identify problems, isolation, and root cause analysis skills are required to diagnose and resolve complex software technical issues with Proofpoint’s products. You will interact directly with our small to medium business customers to provide advanced software technical support in a professional manner. The daily work includes regular updating of technical support cases to record progress of open issues in our call tracking system, hosting WebEx sessions with customers to diagnose reported problems, interacting with sustaining engineering and operations’ teams for items that require escalation, and documenting technical solutions and product information in the knowledge base.
This is an advanced technical support group; you will act as an SME in a broad range of topics. You receive tickets that have been transferred from the front line or Product Support Engineers due to their complexity. You will work as a team with our account managers, SEs, customer success managers, and professional services to provide positive customer interaction with Proofpoint. You determine method and procedures on new assignments.
Responsibilities Include
- Provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system
- Manage cases in the ticketing system to ensure your cases are handled within SLO guidelines.
- Create and send out alerts and other customer communications as necessary
- Publish Knowledge Base articles for internal and customer use
- Seen as the SME to review technical documentation for training materials, manuals, troubleshooting guides, etc.
- Act as an SME for select technical skills, making yourself available to provide guidance and mentoring to lower level Product Support Engineers in a positive and effective way
- Lead by example technically, professionally, and in dedication
**Requirements**:
- Strong understanding of Microsoft Exchange and SMTP messaging architecture
- Hands-on experience searching and understanding Linux Logs
- Typically requires strong related experience
- Strong experience in Powershell and command line scripting an asset
- Excellent written and verbal customer-facing communication skills
Why Proofpoint
LI-JR1
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_
-
Product Support Engineer
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...
-
Product Support Engineer
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...
-
Product Support Engineer
hace 6 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...
-
Contract Product Support Engineer
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ The Role: We are looking for an experienced Contract Product Support Engineer with troubleshooting and problem-solving skills to join our team. You will be working with a variety of customers and will...
-
Product Support Engineer
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - Corporate Overview - We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation...
-
Product Engineer Cintelink
hace 5 meses
Cordoba, Argentina INHAUS A tiempo completo**Cintelink** es una Startup tecnológica, que está liderando la nueva economía del autoconsumo para las industrias de Transporte, Construcción, Minería y Oil & Gas. Crear redes colaborativas basadas en IoT (Internet of Things), Machine Learning y Blockchain para generar transacciones seguras y controladas entre clientes y proveedores. Están creciendo...
-
Product Stewardship Engineer
hace 5 meses
Cordoba, Argentina rumzer.com A tiempo completoUse your product engineering skills to help manufacturers build safer, cleaner, globally compliant products. We are seeking a talented and motivated Product Stewardship Engineer to join our team. In this role, you will play a crucial role in assessing the environmental impact and sustainability of products throughout their life cycle. **This is a remote...
-
Tier 1 Support Engineer
hace 5 meses
Cordoba, Argentina Ringba: Culture, Values, & Careers A tiempo completo**JSON| Rest APIs | SaaS | JavaScript | Customer Service** If you're incredibly driven and hungry to learn and become a keyboard assassin, keep reading. Ringba's team is searching for a new member of our support team who will help our clients solve problems and provide an incredible customer experience. We don't care where you live, as long as you love to...
-
Test Engineer
hace 5 meses
Cordoba, Argentina Vates A tiempo completoDescripción We are currently seeking a** Test Engineer (Ref. 1340)** to join our team. We are a team passionate about technology, innovation, and research. At Vates, an EPAM company, we are excited to offer world-class custom software development services. We have more than 30 years of experience providing IT services and solutions to large companies in...
-
Senior Software Engineer
hace 5 meses
Cordoba, Argentina Miles Ahead A tiempo completo**Responsibilities**: - Develop the next generation of the Redis database on both open source and proprietary forks as part of Redis’ Cluster products and solutions - Be in charge of Redis features from end-to-end, starting with the design phase all through development and deployment - Debug, maintain, and improve the Redis infrastructure, enhancing its...
-
Data Engineer
hace 5 meses
Cordoba, Argentina Vates A tiempo completoDescripción **Be part of the Top 10% IT talent with the best salary.** **We are looking for a Data Engineer (Ref. 1243) to join our team!** We are a team passionate for technology, innovation and research. At Vates we are excited to offer world-class custom software development services. We have 30 years of experience providing IT services and solutions...
-
Aws Dba Engineer
hace 5 meses
Cordoba, Argentina RH Vision A tiempo completoEn RHV buscamos un talentoso Senior Database Engineer para unirse a nuestro equipo dinámico. ¡Si te apasiona el mundo DevOps y tienes una curiosidad innata por las nuevas tecnologías, esta es tu oportunidad! Buscamos a alguien con habilidades excepcionales de comunicación verbal y escrita, capaz de eliminar barreras y crear sinergias. Si tienes...
-
Technical Support Representative
hace 6 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...
-
Frontend/ui Engineer Iii
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Front End Engineer III About the job Software engineer - Front End ++Es necesario currículum (CV) en inglés.++ ++English Language resume is needed and so is basic conversational level of...
-
Technical Support Representative
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation...
-
Digital Design Engineer for Storage Ssd
hace 5 meses
Cordoba, Argentina Marvell A tiempo completoAbout Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire...
-
Customer Support with Experience
hace 7 meses
Cordoba, Argentina Solvo Solutions LLC A tiempo completo**Responsibilities**: **Issue Resolution**: Address customer concerns, inquiries, and issues, ensuring a positive resolution and a high level of customer satisfaction. **Product Knowledge**: Develop a comprehensive understanding of our products/services to effectively address customer questions and provide relevant information. **Communication**: Maintain...
-
Sr. Software Engineer
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - Sr Software Engineer Corporate Overview - We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in...
-
Data Engineer Senior
hace 5 meses
Cordoba, Argentina Fligoo A tiempo completoAbout Fligoo Fligoo is an emerging leader in the Enterprise AI category, having built a technology architecture and suite of products that enable rapid development, deployment, and scaling across large enterprises. At the moment, we are developing the next generation of AI technology for the Wealth Management and Financial Services industries. Fligoo’s...
-
QA Automation Engineer Iii
hace 5 meses
Cordoba, Argentina Proofpoint A tiempo completoIt's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ The Role At Proofpoint, you will find an environment where innovation comes from creative collaboration and where everyone is empowered to go fast and have fun. If you find joy in making the impossible...