Product Support Engineer

hace 5 meses


Cordoba, Argentina Proofpoint A tiempo completo

It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we’re just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you’re helping to:
- Build and enhance our proven security platform- Blend innovation and speed in a constantly evolving cloud environment- Analyze new threats and offer deep insight through data-driven intel- Collaborate with customers to help solve their toughest security challenges

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

About the Product Support Team

At Proofpoint, a product support engineer is responsible for providing technical support to customers who use Proofpoint's products and services. This may include troubleshooting issues, identifying, and resolving technical problems and working with other members of the engineering team to improve the overall quality of the product. They may also be responsible for conducting product training sessions for customers and other team members, and for providing feedback to the product development team based on customer needs and feedback. Ultimately, a product support engineer at Proofpoint plays a critical role in ensuring that customers can use Proofpoint's products and services effectively and efficiently.

LifeAtProofpoint as a Product Support Engineer

An experienced professional with strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve technical issues of moderate complexity in Proofpoint’s products. You will interact directly with our enterprise customers to deliver “white glove service” on each and every interaction. The daily work includes regular updating of support cases to record progress of open issues in our call tracking system, hosting shared sessions with customers to diagnose reported problems and documenting technical solutions and product information in the knowledge base. This is an advanced support group, owning and resolving some moderate to complex issues from start to finish. The work is frequently performed in Linux command line environments so appropriate skills are required. You will work as a team with our Account Managers, SEs, Customer Success Managers, and Professional Services to provide a positive customer interaction with Proofpoint. Receives little instruction on day to day work.

Responsibilities Include- Provide technical product support to customers, resellers, and partners of Proofpoint- Provide configuration help, troubleshooting and best practice advice to customers- Manage cases in our customer support tools to ensure issues are assigned, tracked, escalated, and resolved within SLO targets- Provide problem diagnosis and root cause analysis for technical issues- Publish Knowledge Base articles for internal and customer use- Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

**Requirements**:
- Typically requires strong and related technical experience- Excellent written and verbal customer-facing communication skills.- Complete competence working in Linux command line environments- Advanced use of grep, regex, log scraping in command line, etc-
- Fully experienced using remote hosting tools for customer troubleshooting sessions-
- With little supervision, the ability to debug broad, system environments of moderate complexity involving multiple configurations and protocols

Why Proofpoint

LI-PH1
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_



  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...


  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...


  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...


  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ The Role: We are looking for an experienced Contract Product Support Engineer with troubleshooting and problem-solving skills to join our team. You will be working with a variety of customers and will...


  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - Corporate Overview - We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation...


  • Cordoba, Argentina INHAUS A tiempo completo

    **Cintelink** es una Startup tecnológica, que está liderando la nueva economía del autoconsumo para las industrias de Transporte, Construcción, Minería y Oil & Gas. Crear redes colaborativas basadas en IoT (Internet of Things), Machine Learning y Blockchain para generar transacciones seguras y controladas entre clientes y proveedores. Están creciendo...


  • Cordoba, Argentina rumzer.com A tiempo completo

    Use your product engineering skills to help manufacturers build safer, cleaner, globally compliant products. We are seeking a talented and motivated Product Stewardship Engineer to join our team. In this role, you will play a crucial role in assessing the environmental impact and sustainability of products throughout their life cycle. **This is a remote...


  • Cordoba, Argentina Ringba: Culture, Values, & Careers A tiempo completo

    **JSON| Rest APIs | SaaS | JavaScript | Customer Service** If you're incredibly driven and hungry to learn and become a keyboard assassin, keep reading. Ringba's team is searching for a new member of our support team who will help our clients solve problems and provide an incredible customer experience. We don't care where you live, as long as you love to...

  • Test Engineer

    hace 5 meses


    Cordoba, Argentina Vates A tiempo completo

    Descripción We are currently seeking a** Test Engineer (Ref. 1340)** to join our team. We are a team passionate about technology, innovation, and research. At Vates, an EPAM company, we are excited to offer world-class custom software development services. We have more than 30 years of experience providing IT services and solutions to large companies in...


  • Cordoba, Argentina Miles Ahead A tiempo completo

    **Responsibilities**: - Develop the next generation of the Redis database on both open source and proprietary forks as part of Redis’ Cluster products and solutions - Be in charge of Redis features from end-to-end, starting with the design phase all through development and deployment - Debug, maintain, and improve the Redis infrastructure, enhancing its...

  • Data Engineer

    hace 5 meses


    Cordoba, Argentina Vates A tiempo completo

    Descripción **Be part of the Top 10% IT talent with the best salary.** **We are looking for a Data Engineer (Ref. 1243) to join our team!** We are a team passionate for technology, innovation and research. At Vates we are excited to offer world-class custom software development services. We have 30 years of experience providing IT services and solutions...

  • Aws Dba Engineer

    hace 5 meses


    Cordoba, Argentina RH Vision A tiempo completo

    En RHV buscamos un talentoso Senior Database Engineer para unirse a nuestro equipo dinámico. ¡Si te apasiona el mundo DevOps y tienes una curiosidad innata por las nuevas tecnologías, esta es tu oportunidad! Buscamos a alguien con habilidades excepcionales de comunicación verbal y escrita, capaz de eliminar barreras y crear sinergias. Si tienes...


  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they...


  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Front End Engineer III About the job Software engineer - Front End ++Es necesario currículum (CV) en inglés.++ ++English Language resume is needed and so is basic conversational level of...

  • Data Engineer

    hace 4 meses


    Cordoba, Argentina Fligoo A tiempo completo

    **About Fligoo** Fligoo is an emerging leader in the Enterprise AI category, having built a technology architecture and suite of products that enable rapid development, deployment, and scaling across large enterprises. At the moment, we are developing the next generation of AI technology for the Wealth Management and Financial Services industries....


  • Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ Corporate Overview We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation...


  • Cordoba, Argentina Marvell A tiempo completo

    About Marvell Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud and AI, automotive, and carrier architectures, our innovative technology is enabling new possibilities. At Marvell, you can affect the arc of individual lives, lift the trajectory of entire...


  • Cordoba, Argentina Solvo Solutions LLC A tiempo completo

    **Responsibilities**: **Issue Resolution**: Address customer concerns, inquiries, and issues, ensuring a positive resolution and a high level of customer satisfaction. **Product Knowledge**: Develop a comprehensive understanding of our products/services to effectively address customer questions and provide relevant information. **Communication**: Maintain...

  • Sr. Software Engineer

    hace 5 meses


    Cordoba, Argentina Proofpoint A tiempo completo

    It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ - Sr Software Engineer Corporate Overview - We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in...

  • Data Engineer Senior

    hace 4 meses


    Cordoba, Argentina Fligoo A tiempo completo

    About Fligoo Fligoo is an emerging leader in the Enterprise AI category, having built a technology architecture and suite of products that enable rapid development, deployment, and scaling across large enterprises. At the moment, we are developing the next generation of AI technology for the Wealth Management and Financial Services industries. Fligoo’s...