Analista Customer Service
hace 2 semanas
Estamos en búsqueda de Analista de Customer Service para sumarse al equipo de Supply Chain en nuestra planta del Parque Industrial de Pilar, el objetivo del puesto es brindar atención y soporte a los clientes de los mercados donde Moura Argentina opera a fin de satisfacer sus demandas.
**Responsabilidades**:
- El rol implica coordinar las actividades de Customer Service en colaboración con las áreas comerciales para asegurar la atención y soporte adecuados a la cartera de clientes asignada.
- Se brinda soporte y atención a los clientes del mercado Moura y Red Moura, ofreciendo distintas alternativas de despacho para optimizar tiempos y costos según la demanda.
- La programación y análisis de pedidos recibidos permiten disponer de proyecciones a futuro y estimaciones de entrega.
- Se realizan visitas periódicas tanto a clientes internos como de la cartera a cargo para fortalecer los vínculos y comprender mejor sus necesidades.
- El seguimiento de los pedidos y reporte del estado de las entregas/transporte al cliente garantizan mantenerlos informados y tranquilos.
- Se gestiona de manera eficiente los temas asociados a garantías y reclamos de clientes, brindando el soporte y seguimiento necesario para resolver los problemas de manera oportuna y satisfactoria.
Grupo Moura fue creado hace más de 64 años, en la ciudad de Belo Jardim, en Pernambuco al Norte de Brasil, con la creación de Baterías Moura - líder en Sudamérica en el segmento de acumuladores de energía y considerada una de las empresas más innovadoras y sostenibles del país.
Actualmente cuenta con seis fábricas; cinco en Brasil y una en Argentina, y su propia red de distribución con más de 80 unidades atendiendo el mercado de baterías en Brasil y el Cono Sur con una nómina de más de 6000 colaboradores.
Impulsada por desafíos, la corporación amplió su área de actividad al sector de la construcción, el emprendimiento social y la Investigación y Desarrollo en acumulación de energía.
Grupo Moura avanza por caminos cada vez más audaces, comprometidos con hacer más y mejor, asegurando la calidad de sus productos, la solidez de los vínculos en sus relaciones, la perpetuidad y sostenibilidad del negocio.
**Requisitos**:
Estudiante o graduado de las carreras de Ingeniería Industrial, Administración de Empresas, Comercialización, Marketing, Logistica o áreas afines.
Experiência mínima de 1 a 3 años en posiciones similares. Se valorará habilidades soft de comunicación, relaciones interpersonales, orientación al cliente y empatía Residir en Pilar o alrededores. (Excluyente)
Dominio de herramientas informáticas y software de gestión. SAP, Excel. (Deseable)
Beneficios
Bonos
Prepaga Swiss Medical para grupo familiar directo
Licencias de Paternidad Extendida
Descuento en baterías
Comedor en Planta 100% cubierto
Regalos Corporativos
Descuentos en Cuponstar /Club Moura
️ ️ Gympass
Día de Cumpleaños Off
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