Process Quality Analyst German
hace 2 semanas
**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. We offer potential associates opportunities to be part of a very fast-moving company with an innovative entrepreneurial mindset and excellent growth trajectory. We also promote an inclusive culture where we value different perspectives**.
**What do we value?**
People with initiative and responsibility, who have good diction and excellent treatment with the client. We will assess those who have a technical profile or related experience in the role.
**What you´ll do**:
- Perform sample reviews in order to monitor compliance with customer's requirements.
- Develop reports and dashboards to analyze performance, productivity, effectiveness, among others, of the team. Make recommendations to Management to improve inefficiencies.
- Participate in the development of quality monitoring forms, samples, quality standards and training.
- Track actions and their impact on the overall operation.
- Provide Support team management with regular feedback on employee performance.
- Coordinate with the Training team to document and ensure adherence to policies, procedures and processes. Suggest changes as identified.
- Track, analyze and distribute KPIs on a daily, weekly and monthly basis to the management team.
- Escalate opportunities for growth.
- Calibrate constantly audit review criteria to ensure the client’s and our operation’s understanding of the processes is the same.
- Carry on area’s metrics’ Performance Improvement Plans.
**Necessary skills and experience required**:
- Bachelor´s Degree or advance student oriented to Marketing Communication, Public Relationship, Sociology, Psychology etc.
- Language Skills: Advanced level of German is a MUST
- 1+ year of customer support auditor or quality assurance related roles
- Strong knowledge of customer care processes and techniques. Capable of providing feedback, pointing out areas of improvement
- Excellent written and verbal communication. Great interpersonal and presentation skills.
- Exceptional communicational, analytical and organizational skills capabilities. Attention to detail.
- Knowledge in Google tools: Spreadsheets, Slides, Docs, etc.
**Why Cognizant?**
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
**Location**:?Buenos Aires, Argentina.
**Shift**: Hybrid-?Full Time.
**Are you ready?**
Join our team
**Employee Status **:Full Time Employee
**Shift **:Day Job
**Travel **:No
**Job Posting **:Feb 09 2023
**About Cognizant
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