U.s. - Full Time Remote - Customer Service &
hace 3 semanas
**About Us**
Remote Architects & Engineers is a US-based remote and virtual assistant placement company that specializes in the architecture & engineering Industry. We provide outsourcing services for our niche. In this case we have a current client who has a customer service and admin support needs for their team. English proficiency is a must
**NOTE**:Please read the entire listing thoroughly.
**Technical Requirements**
- Bachelors of Science Degree a must
- Experience in Microsoft Office Products
- Experience in the Customer Service or Sales role previously helpful
- People & Empathetic oriented people preferred
About The Role:
Our client is a Canadian Home Product provider and installer of doors & windows and needs a **Administrative/Customer Service Support** professional to join their team.
The role involves a variety of tasks, including:
**Administrative Tasks**:
- **Scheduling and Coordination**:
- Coordinate installation schedules with customers and field teams.
- Maintain an up-to-date calendar for service appointments.
- Communicate with suppliers for inventory and delivery timelines.
- **Documentation and Reporting**:
- Prepare quotes, invoices, and purchase orders for customers and suppliers.
- Track job progress and maintain records of completed installations.
- Handle warranty registration and documentation.
- **Inventory Management**:
- Track stock levels of doors, windows, and jacuzzi components.
- Order supplies as needed and ensure timely deliveries.
- **Compliance and Licensing**:
- Ensure all permits and licenses for installations are up to date.
- Maintain compliance documentation for insurance and safety regulations.
- **General Office Support**:
- Organize and maintain files, both digitally and physically.
- Process payments and manage accounts receivable.
- **Customer Service Tasks**:
- **Customer Interaction**:
- Greet customers in person, via phone, or online and address inquiries about products and services.
- Assist customers in selecting the right products based on their needs and preferences.
- Provide updates on installation timelines and job progress.
- **Issue Resolution**:
- Handle complaints or concerns professionally and ensure prompt resolution.
- Coordinate service calls for repairs or adjustments after installation.
- **Sales Support**:
- Upsell additional services such as maintenance packages.
- Assist the sales team by following up on leads and providing product information to customers.
- **Post-Installation Follow-Up**:
- Conduct follow-up calls or surveys to ensure customer satisfaction.
- Provide instructions for product care and maintenance.
- **Customer Record Management**:
- Maintain a database of customer interactions, preferences, and history.
- Manage customer reviews and testimonials on platforms and social media.
**Other Details**
This is a full-time work environment from home.
Work schedule is roughly 9am-5pm Eastern Standard Time but this may vary depending on the needs.
This job will pay $150 USD per week or around 600,000 ARS per month.
- 2 weeks paid training
- Major Argentina holidays off (per approval of the Client)
- Major Canadian holidays off (per approval of the Client)
**Benefits**:
- Paid training
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- Minimum Customer Service Support Role: 3 years (required)
- English Proficiency Speaking and Written: 5 years (required)
- Proficiency in office software (e.g., Microsoft Office, CRM tools).
- Strong organizational and multitasking abilities.
- Excellent communication and problem-solving skills.
License/Certification:
- 4 Year B.S Accredited College or University Degree
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: $550,000.00 - $600,000.00 per month
**Experience**:
- Customer Service: 3 years (required)
**Language**:
- English (required)
Expected Start Date: 06/01/2025
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