Customer Success Associate
hace 2 semanas
**Why you should join dLocal**
dLocal enables the biggest companies in the world to collect payments in 37 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payments expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team who makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 600+ teammates from 25+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer centric, and if this sounds like you, we know you will thrive in our team.
**What’s the opportunity?**
We are looking for a Customer Success Associate who will be responsible for assisting our customers on a daily basis, focusing on delivering amazing experiences.
**What will I be doing?**:
- Promote a “customer first” environment at all times.
- Build fun and welcoming client relationships.
- Provide top-quality service complying with the SLA’s defined, helping to ensure customer satisfaction and strengthening customer relationships.
- Handle customer interactions with diplomacy and tact.
- Individuals must be able to gauge the customer’s technical ability and communicate with them in the appropriate technical or nontechnical language in a non-condescending manner.
- Be organized, detail-oriented, take initiative and follow up independently.
- Acquire excellent product knowledge, to guarantee the quality of service provided to customers.
- Push yourself and the team by recognizing and suggesting areas of improvement.
- Interact and work together with the different areas of the company.
**What skills do I need?**:
- Bachelor’s degree in administration, communication, psychology, or any other related field (in process or completed).
- Passion for customer experiences and deep interest in understanding client needs.
- Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them.
- Ability to learn quickly and be resourceful.
- Fluent in written and spoken English.
- Basic Knowledge of SQL is a plus.
- Excel/Google Sheets skills are a plus.
**What happens after you apply?**
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal
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