Service Management Specialist

hace 4 semanas


Buenos Aires, Argentina The AES Corporation A tiempo completo

En AES, elevamos la calidad de vida en todo el mundo cambiando la forma en la que la energía funciona. Todos tienen un impacto cada día en nuestros equipos pequeños y globales. Postúlese aquí para iniciar una extraordinaria carrera hoy mismo.

At AES we are looking for an Service Management Specialist

Key Responsabilities:

- Manage lifecycle of all IT requirements and ensure they are properly managed and fulfilled in a timely manner
- Manage lifecycle of all IT incidents and ensure they are properly resolved minimizing impact on business operations
- Identify, log, categorize, prioritize, resolve incidents and raise a problem if required
- Effectively interact with technical staff, IT experts and business users for resolving incidents
- Develop, maintain and improve the incident management process and procedures
- Generate precise information to report incident management performance
- Establishing and maintaining the incident management process
- Developing and implementing incident management policies and procedures
- Identifying and assessing potential incidents and risks
- Creating and maintaining incident response plans
- Ensuring that incident response plans are tested and updated regularly
- Leading and coordinating the response to incidents
- Communicating with stakeholders and providing regular updates
- Conducting post-incident reviews and analysis to identify areas for improvement
- Managing the resolution of incidents, including ensuring that all relevant documentation is completed
- Facilitating the development of business continuity plans to ensure that the organization can continue to operate in the event of a major incident.

Knowledge, Skills and Experience:

- Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
- Good Understanding of Incident and Request Management tools (preferably Service Now)
- Ability to work under pressure
- 4+ years of Incident Management experience in international / global Companies
- Good manage of Office365 tools (Excel advanced)

Mejoramos la vida de más de 10+ millones de personas a través de la entrega segura y confiable de energía. Uno de cada tres hogares se iluminan con nuestro trabajo.



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