Google Analytics Expert

hace 7 meses

Buenos Aires, Argentina Delve A tiempo completo

**DELVE Deeper**

DELVE is an analytics-first media consultancy and top-rated Google Marketing Platform, Google Cloud Platform, TheTrade Desk, Amazon AWS partner and reseller that provides strategy, insights, execution, and optimization of customer data to improve digital media ROI. We do not operate like other digital agencies as we help our clients achieve their goals in Digital Marketing through the power of white-glove, data-driven service.

DELVE is a fast-paced company with a list of high-profile customers across the USA and EU. Among our key clients are UNICEF, Wynn, Virgin, Gerber Life, ALG and AT&T.
We are growing rapidly and we look for a strong Team Player who is a no-stranger to fast-paced projects. Our values & behaviors are very important to us in our daily work. You will definitely hear about fire in the belly, growth mindset, comfort zone and focus from the first meeting with us.

DELVE is headquartered in Louisville, Colorado, with offices in Warsaw, and Minsk.

**Google Analytics Expert (Argentina)**

**Objective of the Role**:
Web Analysts are the SMEs for DELVE’s internal team, clients, and tech partners; having a deep understanding of AdTech used and sold by DELVE. Finding and digesting complex technical information to develop custom (or identify existing solutions) that solve for individual business cases and bring net-new value. Using strong technical intuition, you will challenge status-quo with your ideas and new solutions; focusing on driving DELVE’s technical excellence.

**Principal Duties**:

- Technical Support and Guidance: Provide technical expertise and guidance in response to customer inquiries, assisting them in understanding and utilizing the products, services, and solutions effectively.
- Troubleshooting and Issue Resolution: Assist Google Analytics (GA4) 360 customers in troubleshooting technical issues, resolving problems, and providing solutions. When issues cannot be resolved independently, escalate tickets appropriately to ensure a timely, accurate and satisfactory response in accordance with SLA.
- Providing Product or Service Information: Provides detailed and accurate information about the features, functionality, pricing, and availability of the company's offerings, helping customers make informed decisions.
- Support Technology Partner Requirements: Collaborate with Delve’s technology partners’ personnel; sharing product feedback, supporting partnership technical requirements and leading product support ticket escalation.
- Content Creation and Review: Contribute to the creation and review of content related to the technology. Develop technical documents, whitepapers, training materials, articles, or research papers. Ensure that the content is accurate, up-to-date, and reflects the current practices and advancements in their field.
- Research and Analysis: Stay updated with the latest research, trends, and advancements in the field. Сonduct in-depth research, analyze data, and evaluate industry-specific information to provide informed insights and recommendations. Support new beta projects. Investigating implementation requirements, integration capabilities, and best practices to identify high-value technical opportunities that can drive business results and ensure best-case activation.
- Training and Development: Design and deliver training programs, workshops, or educational materials to enhance the knowledge and skills of customers and internal teams. Create learning resources, conduct assessments, and provide coaching to individuals or groups.

**Who You Are**:

- You are strongly **determined to achieve your career goals** through hard work, initiative, and resourcefulness.
- You are a **life-long learner** seeking ongoing improvement with a growth mindset and going outside of your comfort zone.
- You are able to **focus on solving the most important problem** to achieve the greatest impact.
You are willing to take the armor off, put aside any pretenses, and **check your ego at the door - to build trust **with others on the team.
- You take pride in achieving objectives and **delivering results; individually and collectively** as a team.
- You **want to understand yourself **and have conscious knowledge of your character, feelings, motives, and desires.
- You **crave feedback and external input **so you can use it to improve performance.
- You want to have an “unfair advantage” and** collaborate with your team.**

**Qualifications & Skills**:

- **Strong English communication skills** (B2 or higher)
- Experience selling, implementing, or managing at an expert level for the platforms listed below. Experience with 2+ or other relevant platforms that aren’t listed are a plus.:

- Google Analytics 4
- Google Tag Manager
- Basic knowledge of web development: HTML/CSS, JavaScript
- Highly skilled in effectively communicating complex technical concepts to both technical and non-technical stakeholders, facilitating understanding and collaboration.

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