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Customer Success Executive
hace 1 mes
**Customer Success Executive - Detail-oriented, Result-driven, Client-centric**
Join our dynamic and growing startup, We Brand, as a Customer Success Executive. As part of our team, you'll have the opportunity to work in an amazing environment with a great company culture. We are looking for individuals who are passionate about details, driven to achieve results, and dedicated to assisting clients at all costs. This position is available to work in the US timezone.
At We Brand, our Customer Success team is crucial in ensuring our enterprise customers' successful onboarding, adoption, and activation. Working closely with Account Executives globally, especially in the US, you will have the chance to provide excellent service, ensuring that our customers fully utilize our platform.
In this role, you will manage a portfolio of assigned SaaS enterprise accounts, taking responsibility for onboarding, training, and relationship-building with key decision-makers. You will have the chance to own the onboarding, adoption, and activation journeys of our valued customers. Coaching users on our platform and running effective onboarding sessions will be a significant part of your role. Furthermore, you will have the opportunity to have conversations with C-Level Executives to understand their business needs better.
To succeed in this position, your attention to detail, ability to manage multiple account management projects simultaneously, and excellent listening, persuasion, negotiation, and presentation abilities will be keys to your success. A strong understanding of graphic design language, including file types, fonts, formats, and layers, is desired, along with experience in Adobe tools to coach clients who are designers.
**Responsibilities**:
- Own the onboarding, adoption, and activation journeys of our enterprise customers.
- Coach users on our platform and conduct informative onboarding sessions.
- Engage in conversations with Managers to address business needs.
- Coordinate the implementation of custom integrations and jumpstart programs, collaborating with both internal and external stakeholders.
- Ensure clients are fully utilizing our platform and identify any adoption bottlenecks.
- Identify upselling opportunities and leverage business from existing customer relationships.
- Manage and report users' feedback and resolve any issues they may encounter.
- Proactively identify potential causes of cancellation and prevent churn.
**Requirements**:
- Proven experience as a Customer Success Executive or Key Account Manager.
- Native or fluent (level C2 or equivalent) in English.
- Strong understanding of graphic design language, including file types, fonts, formats, and layers.
- . Ability to manage multiple account management projects, while maintaining a sharp attention to detail.
- Excellent listening, persuasion, negotiation, and presentation skills.
- Strong verbal and written communication skills.
- Ideally some experience with Adobe tools to coach clients who are designers
- Bonus: Fluency in another language such as Spanish, Portuguese, or French.
**About us**
We Brand, an enterprise-focused product of Australia-based Desygner has revolutionized the tech industry with its innovative solutions. Over the past decade, we've grown from a start-up to a global leader, offering:
- Design Online Tool: Engaging over 4 million users monthly with top-tier design capabilities.
- Digital Asset Management (DAM): Trusted by elite corporations for optimizing their digital assets.
- Enterprise Content Management: Transforming content sharing and distribution across organizations to enhance marketing and branding efforts.
**Job Types**: Full-time, Contract
